Open to opportunities

Kenneth Lusterio

@kennethlusterio

Message

I resolve customer inquiries across chat, email, voice, and SaaS platforms.

Philippines

Message

What I'm looking for

I'm looking to apply my customer support experience managing inquiries and resolving technical issues while continuing to develop professionally and contribute to a team's success.

I've supported customers at TaskUs, Tech Mahindra, BOLDR, and iQor through chat, email, and voice channels, resolving inquiries, complaints, billing concerns, account changes, and technical issues.

At Dropstat, I supported healthcare facilities with shift scheduling, follow-ups, onboarding, staffing verification, and accurate internal data entry. I also logged customer interactions in CRM systems, tracked issues, and escalated complex cases when needed.

Most recently, I performed realistic user simulations across SaaS platforms including QuickBooks at Deeptune-Neowork, maintained detailed JSON files, and delivered accurate data under tight deadlines.

Experience

Work history, roles, and key accomplishments

Data Evaluator/Annotator

DeepTune-NeoWork

Feb 2026 - Apr 2026 (2 months)

Performed realistic user simulations across SaaS platforms to validate workflows and system behavior. Built and maintained detailed JSON files to capture structured data and user interaction outputs.

JSON SaaS Data Annotation Validation Data Tracking

Data Entry & Staffing Specialist

Dropstat

Jan 2025 - Jul 2025 (6 months)

Assisted healthcare facilities with shift scheduling, follow-ups, and onboarding tasks. Managed communication, verified staffing details, and ensured accurate data entry in internal systems.

Data Entry Scheduling Healthcare Staffing CRM

Customer Service Advocate

Boldr

Jan 2024 - Apr 2024 (3 months)

Provided customer support via chat and email, ensuring quick and effective resolution of inquiries. Logged interactions in CRM systems, tracked issues, and escalated complex problems when necessary.

Customer Support CRM Chat Email Support Issue Resolution

Chat and Email Support Specialist

TaskUs

Jan 2022 - Dec 2023 (1 year 11 months)

Resolved customer inquiries and complaints through chat and email, ensuring efficient issue resolution. Collaborated with cross-functional teams to handle complex cases and improve customer experience.

Chat Email Support Customer Service Cross Functional Collaboration Issue Resolution

Customer Service Representative - Telco

iQor

May 2023 - Aug 2023 (3 months)

Assisted customers with billing, account changes, and service modifications while maintaining high satisfaction levels. Documented interactions in the CRM system, ensuring accurate records and timely follow-ups.

Customer Service Billing Account Management CRM Telecommunications

Chat and Email Support Specialist

Tech Mahindra

Jan 2021 - Dec 2022 (1 year 11 months)

Provided prompt support for customer inquiries and technical issues, ensuring swift resolutions. Maintained customer satisfaction by communicating effectively and addressing concerns thoroughly.

Email Support Technical Support Customer Satisfaction