I’m seeking remote opportunities focused on AI operations, data annotation, quality assurance, back-office support, research, and data management. I prefer non-voice roles with minimal meetings and primarily written/asynchronous communication. I’m detail-oriented, reliable, and comfortable working independently while meeting deadlines and following established processes.
BC
Open to opportunities
Bianca Chavez
@biancachavez
I improve customer support workflows, coach teams, and train AI chatbots.
PhilippinesWhat I'm looking for
At PayPal Philippines, I annotate data to train AI chatbots, resolve escalations, and improve workflows that strengthen operational efficiency.
I've built more than 10 years of customer service experience across PayPal, Capital One, and Sykes, handling technical concerns, account inquiries, service complaints, reporting, and first-time resolution. I also deliver quality feedback, coach teammates, monitor performance metrics, and lead staff meetings through shifting priorities.
I'm comfortable working remotely and use GSuite, Microsoft 365, Salesforce, Zendesk, Canva, Slack, and Scope to support customers and teams.
Experience
Work history, roles, and key accomplishments
Current
Annotated data to train AI chatbot, improving automated resolution rates. Resolved teammate and management complaints, integrated process improvements, and delivered constructive feedback based on quality assurance evaluations.
Senior Operations Representative
Apr 2016 - May 2021 (5 years 1 month)
Addressed technical concerns over the phone, escalating complex complaints to management. Provided weekly status and performance reports, monitored team performance, and coached underachievers to meet targets.
Customer Service Representative
Sykes Asia Inc.
Nov 2014 - Jan 2016 (1 year 2 months)
Managed customer account inquiries, resolving service complaints to guarantee satisfaction. Troubleshot technical issues to achieve timely first-time resolution and provided peer-to-peer coaching.
Education
Degrees, certifications, and relevant coursework
TM
The Philippine Women's University - Manila
Bachelor of Science, Hotel and Restaurant Management
2009 - 2013
Bachelor of Science in Hotel and Restaurant Management from The Philippine Women's University - Manila from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
720k+ PHP
Job categories
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