Open to opportunities

Abegail User

@abegailuser

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Customer-focused support specialist with 5+ years in customer service, technical support, and quality assurance.

Philippines

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What I'm looking for

I seek a collaborative role where I can apply customer support and QA experience, mentor teammates, improve processes, and grow professionally.

I am a detail-oriented customer support and administrative professional with over five years of experience across customer service, technical support, client management, and quality assurance in finance, telecommunications, and clinical settings. I consistently deliver accurate data handling, streamline workflows, and support team goals while maintaining confidentiality and professionalism.

I have a track record of mentoring and coaching teams, managing high-volume chat and call interactions, and improving processes to meet performance targets and enhance customer satisfaction. I adapt quickly to new tools and environments and am committed to providing reliable, efficient service that contributes to business success.

Experience

Work history, roles, and key accomplishments

Medical Laboratory Assistant

A&K Malaybalay Clinical Lab. & Drug Testing Center

Nov 2023 - Aug 2024 (9 months)

Provided front-line patient service and managed medical records and secure release of test results, ensuring data accuracy and compliance with confidentiality and healthcare standards.

Clinical Data Entry Patient Intake Medical Records Management Confidentiality Time Management MS Excel Data Validation

Case Specialist

Concentrix Philippines

Jun 2022 - Jan 2023 (7 months)

Managed order entry and order management processes, maintained delivery timelines through customer communication, and compiled customer insight reports while ensuring accurate documentation and data security.

Order Management Customer Communications Documentation Reporting CRM Data Security MS Excel

Technical Support Specialist

Transcom Worldwide Inc.

Feb 2022 - Jun 2022 (4 months)

Delivered end-to-end technical support via inbound calls by diagnosing and resolving device issues and assisting customers through product inquiries and purchases to ensure a seamless experience.

Technical Support Troubleshooting Inbound Calls Customer Service Sales Support CRM Product Guidance

Subject Matter Expert

Sitel Philippines

Sep 2020 - Feb 2022 (1 year 5 months)

Mentored agents and collaborated with QA and leadership to analyze interactions, coach on sales and policy adherence, and improve team performance against key metrics.

Coaching Quality Assurance Sales Training Performance Improvement CRM

Chat Sales Representative

Sitel Philippines

Apr 2018 - Sep 2020 (2 years 5 months)

Handled real-time chat support averaging 100 inquiries daily, processed payments, executed upselling and cross-selling strategies, and consistently met sales targets while maintaining high satisfaction.