Ameerah Inocencio

I am a motivated, detail-oriented customer service professional with BPO experience handling chat and phone support. I bring strong communication, organization, and multitasking abilities honed in high-volume environments.

I handled inbound and outbound calls, processed orders, and resolved billing and payment issues while maintaining a 90% satisfaction rate. I routinely communicated delivery timelines and used internal systems to deliver accurate order-related and technical support.

My technical foundation includes HTML, CSS, JavaScript, Cisco Packet Tracer, Google Workspace, Microsoft Office, and Canva. I am comfortable with data entry, documentation, and using digital tools to manage tasks efficiently.

I am a fast learner, team player, and highly organized professional who adapts quickly and is eager to grow in customer-facing or entry-level technical roles.