Chara DavinCD
Open to opportunities

Chara Davin

@charadavin

Experienced Customer Service Specialist with strong data entry skills.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced professional with over three years in customer service, data entry, and content moderation. My career has been marked by a commitment to resolving customer issues efficiently and accurately, ensuring a high level of satisfaction. I pride myself on being dependable, tech-savvy, and quick to learn, with a proven track record of delivering quality results under pressure.

In my recent role as a Data Enrichment Specialist at BoldBusiness, I focused on accurately entering and verifying data while maintaining strict confidentiality. I ensured that reports were generated on time and suggested improvements to processes to maintain compliance with healthcare standards. My experience as a Virtual Customer Service Associate at Amazon Philippines further honed my skills in managing customer inquiries and resolving complex issues, all while maintaining a professional demeanor.

As a Senior Content Moderator at Concentrix CVG Philippines, I moderated social media platforms, ensuring compliance with guidelines and maintaining high standards in content accuracy. My diverse experience across various roles has equipped me with the skills necessary to excel in customer service and data management, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

AP

Virtual Customer Service Associate

Amazon Philippines

Jul 2024 - Jul 2024 (0 months)

Managed inbound calls and chats, assisting customers with billing discrepancies and payment issues. Investigated complex order-related issues and processed refunds while ensuring high customer satisfaction.

CI

Senior Content Moderator

Concentrix CVG Philippines, Inc.

Oct 2021 - Jan 2024 (2 years 3 months)

Moderated social media platforms by reviewing content and ensuring compliance with guidelines. Provided expert advice on content moderation and maintained high standards in identifying inappropriate content.

VP

Customer Service Account Associate

VXIGlobal Holdings B.V. Philippines

Mar 2021 - Oct 2021 (7 months)

Handled customer billing and service inquiries, resolving payment and account issues efficiently. Maintained detailed records and ensured customer satisfaction through effective problem resolution.

OI

Customer Service Support

Offsourcing Philippines, Inc.

Oct 2020 - Feb 2021 (4 months)

Managed customer inquiries related to order placement and billing issues. Processed order modifications and issued refunds while ensuring clear communication with customers.

BI

Data Enrichment Specialist

BoldBusiness, Inc.

Mar 2018 - Jan 2020 (1 year 10 months)

Focused on accurately entering and verifying data in a healthcare account, organizing documents, and maintaining confidentiality. Ensured quality checks and compliance with healthcare standards while suggesting process improvements.

Education

Degrees, certifications, and relevant coursework

University of Mindanao logoUM

University of Mindanao

Bachelor of Secondary Education, Education

2019 - 2024

Bachelor of Secondary Education with a major in English, focusing on educational methodologies and practices to effectively teach secondary school students.

Tech stack

Software and tools used professionally

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