KENNEDY ODHIAMBO
@kennedyodhiambo1
Versatile software and data professional driving customer success and operations.
KenyaWhat I'm looking for
I am a versatile, results-driven professional with experience across software development, data analytics, fintech, and customer success. I have led distributed teams, coordinated remote operations, and used data insights and dashboards to optimize outcomes while maintaining strong stakeholder engagement.
My background includes managing global client relationships, implementing Agile project workflows, and designing reporting and financial tracking for interdisciplinary teams. I prioritize clear communication, proactive problem-solving, and continuous learning to deliver measurable improvements in retention, transparency, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Freelance
Jan 2023 - Present (2 years 11 months)
Managed global client relationships and improved retention through proactive communication and onboarding; delivered data-driven solutions using CRM insights to enhance service delivery.
Project Coordinator
Kinyanjui College Student Innovation Program
Jan 2021 - Dec 2022 (1 year 11 months)
Supervised digital project workflows using Agile, coordinated financial tracking and reporting, and implemented dashboards that improved transparency and reduced delivery delays.
Hospitality Management Intern
Hospitality Industry Placement
Jan 2020 - Dec 2020 (11 months)
Supported daily operations and customer engagement in a high-demand environment while maintaining financial and administrative records to improve guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Kinyanjui College
Diploma in Hospitality and Management, Hospitality and Management
Completed a Diploma in Hospitality and Management with coursework and practical training in hospitality operations and management.
Nyangoge Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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