Open to opportunities

Mutiso Milka

@mutisomilka

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Resourceful operations and client service professional with five years' experience.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in a dynamic environment.

I am a resourceful operations and client service professional with over five years of experience in high-volume customer-facing roles, commercial operations, and digital service support. My expertise lies in process coordination, compliance reporting, and stakeholder engagement. I am skilled in MS Office applications and CRM tools like HubSpot, which allows me to analyze operational data effectively and support pricing decisions while improving service delivery.

Throughout my career, I have overseen project operations and budgets for community-based initiatives, ensuring compliance and timely reporting. My recent experience as a Software Development Trainee has equipped me with technical skills in web application development using HTML, CSS, and JavaScript, alongside backend data management with Python and MySQL. I am committed to delivering excellence in both independent and collaborative environments, quickly adapting to industry-specific systems.

Experience

Work history, roles, and key accomplishments

Current

Operations & Finance Private Contractor

Current

Creative Arts & Community Development (Powered by People)

Feb 2025 - Present (6 months)

Oversaw project operations, budgets, and client reporting for community-based art initiatives. Led onboarding and reporting for donor-funded creative projects, ensuring timeline and compliance alignment.

Project Management Budgeting Compliance Stakeholder Engagement Remote Collaboration

Software Development Trainee

Power Learn Project

Aug 2024 - Dec 2024 (4 months)

Developed secure and scalable web applications using HTML, CSS, and JavaScript. Applied Agile methodologies and used Jira and Trello to manage sprints, tasks, and team communication.

HTML CSS JavaScript Python MySQL Agile Methodologies Jira Trello

Customer Experience Officer

Guaranty Trust Bank (Kenya) Ltd

Jun 2021 - Aug 2024 (3 years 2 months)

Acted as a liaison between clients and internal departments to enhance customer satisfaction and digital service delivery. Led initiatives to reduce service turnaround time through process improvements.

Customer Service Process Improvement CRM Service Delivery

Monitoring and Evaluation Intern

The National Treasury and Planning – PFMR Secretariat

Sep 2014 - Mar 2020 (5 years 6 months)

Reviewed annual work plans submitted by Ministries, Departments, and Agencies (MDAs). Participated in field monitoring of reform projects, supporting the implementation and tracking of key public sector initiatives.

Monitoring and Evaluation Data Analysis Public Sector

Education

Degrees, certifications, and relevant coursework

Power Learn Project

Software Development, Software Development

2024 - 2024

Activities and societies: Programming Languages: HTML, CSS, Javascript; Cybersecurity Fundamentals; Data Analysis: MS Excel, MySQL,Python; Project Management: Jira, Trello, Asana

Completed a comprehensive program covering programming languages such as HTML, CSS, and JavaScript. Gained foundational knowledge in cybersecurity and practical skills in data analysis using MS Excel, MySQL, and Python. Developed proficiency in project management tools like Jira, Trello, and Asana.

Technical University of Kenya

Bachelor of Economics Degree, Economics

2015 - 2019

Grade: Second Class Honors (Upper Division)

Obtained a Bachelor of Economics Degree, graduating with Second Class Honors (Upper Division). The curriculum provided a strong foundation in economic principles and analytical methods.