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ELIZABETH MACHARIA

@elizabethmacharia

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Customer success professional driving growth through onboarding, digital marketing, and client relationship management.

Kenya

Message

What I'm looking for

I seek a customer success role at a growth-minded company that values strong client relationships, continuous learning, and opportunities to optimize onboarding and drive retention.

I am a dynamic customer success and business development professional with eight years of experience across fintech, digital marketing, and client onboarding. I specialize in optimizing processes, improving customer experiences, and driving measurable revenue growth.

In my recent roles I designed interview tracking systems that cut judges' time by 25%, onboarded 5,000+ businesses in three months, and produced training that helped SMEs increase revenue by 50% through improved digital presence.

I bring hands-on experience with CRM systems, AWS services, Google Workspace, media buying, and data-driven reporting using Excel and Google Sheets. I combine technical aptitude (including C++) with practical skills in social media, Canva, and workflow automation.

I thrive in collaborative environments that value client engagement, innovation, and continuous learning, and I am focused on roles that allow me to deepen customer success impact while supporting company growth.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Coordinator

Current

Sekoya East Africa

Mar 2023 - Present (2 years 10 months)

Coordinated volunteer recruitment and logistics, organized artist events and masterclasses, managed financial records, and expanded community reach via social media engagement.

Volunteer Management Event Planning Community Engagement Financial Reporting Social Media Administration

Current

Zoom Logistics Specialist

Current

StartX Community

Aug 2021 - Present (4 years 5 months)

Managed founder onboarding and live Zoom support, designed tracking systems that reduced judges' time by 25%, and coordinated event scheduling and contract staff to improve program execution.

Customer Success Zoom Event Coordination Process Optimization Lead Qualification Slack Google Workspace Data Analysis

Program Associate

KEPSA

Mar 2021 - Aug 2021 (5 months)

Delivered digital growth training to 150+ SME founders, drove onboarding and content creation that contributed to a 50% revenue increase for participants, and produced data-driven program reports.

Customer Training Onboarding Digital Marketing Canva Excel Reporting Client Engagement

Business Relationship Manager

DTEL Management

May 2019 - Jan 2021 (1 year 8 months)

Onboarded 5,000+ businesses in three months, designed pricing solutions to improve retention, and drove subscription and POS sales that generated 75% of company revenue.