ELIZABETH MACHARIA
@elizabethmacharia
Customer success professional driving growth through onboarding, digital marketing, and client relationship management.
What I'm looking for
I am a dynamic customer success and business development professional with eight years of experience across fintech, digital marketing, and client onboarding. I specialize in optimizing processes, improving customer experiences, and driving measurable revenue growth.
In my recent roles I designed interview tracking systems that cut judges' time by 25%, onboarded 5,000+ businesses in three months, and produced training that helped SMEs increase revenue by 50% through improved digital presence.
I bring hands-on experience with CRM systems, AWS services, Google Workspace, media buying, and data-driven reporting using Excel and Google Sheets. I combine technical aptitude (including C++) with practical skills in social media, Canva, and workflow automation.
I thrive in collaborative environments that value client engagement, innovation, and continuous learning, and I am focused on roles that allow me to deepen customer success impact while supporting company growth.
Experience
Work history, roles, and key accomplishments
Volunteer Coordinator
Sekoya East Africa
Mar 2023 - Present (2 years 10 months)
Coordinated volunteer recruitment and logistics, organized artist events and masterclasses, managed financial records, and expanded community reach via social media engagement.
Zoom Logistics Specialist
StartX Community
Aug 2021 - Present (4 years 5 months)
Managed founder onboarding and live Zoom support, designed tracking systems that reduced judges' time by 25%, and coordinated event scheduling and contract staff to improve program execution.
Program Associate
KEPSA
Mar 2021 - Aug 2021 (5 months)
Delivered digital growth training to 150+ SME founders, drove onboarding and content creation that contributed to a 50% revenue increase for participants, and produced data-driven program reports.
Business Relationship Manager
DTEL Management
May 2019 - Jan 2021 (1 year 8 months)
Onboarded 5,000+ businesses in three months, designed pricing solutions to improve retention, and drove subscription and POS sales that generated 75% of company revenue.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Actuarial Science
2015 - 2022
Completed a Bachelor of Science in Actuarial Science covering statistics, calculus, economics, C++, and actuarial mathematics.
Michuki Technical Training Institute
Diploma, Business Management
Completed a Diploma in Business Management focusing on practical business and management skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring ELIZABETH?
You can contact ELIZABETH and 90k+ other talented remote workers on Himalayas.
Message ELIZABETHFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
