Open to opportunities

Dee Moraa

@deemoraa

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Customer Success professional specializing in remote support, data-driven lead generation, and CRM operations.

Kenya

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What I'm looking for

I seek remote roles in customer success, client support, research, or operations where I can use CRM and data skills to improve processes, meet SLAs, and grow professionally.

I am a customer success–focused remote professional with over two years supporting enterprise and mid-market clients through accurate documentation, ticket management, and cross-functional coordination. I consistently meet SLAs and KPI-driven accuracy standards while supporting Customer Success Managers with operational, administrative, and reporting workflows.

My experience includes lead generation, CRM data enrichment and validation (Apollo.io, HubSpot, Salesforce), and resolving customer issues across email and chat channels. I am pursuing a Bachelor’s in Food, Nutrition and Dietetics, enjoy process improvement and research, and seek remote roles in customer success, client support, research, or operations where I can add measurable value.

Experience

Work history, roles, and key accomplishments

Current

Data Researcher

Current

Ecore Services USA

Sep 2023 - Present (2 years 6 months)

Conducted targeted account research, data enrichment, and validation to produce high-quality lead datasets and generated new prospects through email, social media, and database sourcing while meeting SLA and KPI targets.

Lead Generation Data Enrichment Market Research Data Validation SLA Management

Customer Service Representative

Halisi Family Hospital Kenya

Jan 2022 - Sep 2024 (2 years 8 months)

Managed customer inquiries and ticket resolution via email and chat, maintained accurate records, upheld SLA adherence and KPIs, and escalated complex cases to ensure timely, high-quality customer experiences.

Ticketing Customer Support SLA CRM Documentation KPIs Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

University of Eastern Africa, Baraton

Bachelor of Science, Food, Nutrition and Dietetics

2023 -

Activities and societies: Chairperson, Foods, Nutrition & Dietetics Club; Secretary, Innovation & Entrepreneurship Club.

Pursuing a Bachelor of Science in Food, Nutrition and Dietetics, focusing on nutrition science, dietetics practice, and research-oriented coursework.

University of Eastern Africa, Baraton

Diploma, Food, Nutrition and Dietetics

2020 - 2023

Grade: 3.76/4.00

Completed a Diploma in Food, Nutrition and Dietetics with coursework in nutrition assessment, community nutrition, and dietetic practice; achieved a cumulative GPA of 3.76/4.00.

University of Eastern Africa, Baraton

Certificate, Food, Nutrition and Dietetics

2017 - 2019

Grade: 3.52/4.00

Completed a Certificate in Food, Nutrition and Dietetics covering foundational topics in nutrition and dietetics; achieved a cumulative GPA of 3.52/4.00.