Open to opportunities

ken mwendwa

@kenmwendwa

Message

Dynamic Client Success Manager focused on driving client satisfaction.

Kenya

Message

What I'm looking for

I seek a role that fosters collaboration, values customer success, and offers opportunities for professional growth.

I am a dynamic and results-oriented Client Success Manager with a proven track record of driving client satisfaction, retention, and revenue growth. My strong interpersonal skills enable me to build and nurture long-lasting relationships with clients, understanding their unique needs and delivering tailored solutions that exceed expectations.

With a strategic mindset, I effectively coordinate cross-functional teams to ensure seamless delivery of products and services, driving positive outcomes for clients. Leveraging a data-driven approach, I analyze client metrics and feedback to identify opportunities for optimization, enhancing client engagement and loyalty. My passion for customer success and dedication to excellence thrive in fast-paced environments, where I am committed to driving measurable results that contribute to the overall success of the organization.

Experience

Work history, roles, and key accomplishments

Customer Success Agent

Standard Concrete

Guided new clients through the onboarding process, assisting with account setup and product configuration. Developed and maintained strong client relationships, serving as the main point of contact and addressing issues. Monitored client usage and satisfaction metrics to track progress and identify areas for improvement.

Onboarding Relationship Management Strategic Planning Performance Monitoring Customer Advocacy Documentation Reporting

Customer Success Manager/Team Lead

Africasokoni

Led and mentored a team of Customer Success Managers to achieve goals and objectives. Built and maintained strong client relationships, overseeing onboarding and training processes. Developed and executed strategic account plans to drive retention, renewals, and product adoption.

Client Relationship Management Onboarding Account Management Strategic Planning Retention Team Management Performance Management Process Improvement Cross Functional Collaboration

Data Annotator

Remotasks

Accurately labeled data based on predefined criteria using annotation tools and software platforms. Ensured the quality and consistency of annotated data through regular checks and adherence to guidelines. Collaborated with team members to understand project requirements and provided feedback for process improvement.

Data Labeling Annotating Quality Assurance Collaboration Documentation

Telesales Agent (Team Lead)

Jasper Consultants

Led and motivated a team of telesales agents to achieve sales targets and goals. Conducted training sessions and workshops to enhance sales skills and product knowledge. Monitored sales calls and managed the sales pipeline effectively.

Team Leadership Performance Management Sales Strategy Development Pipeline Management Customer Relationship Management Team Collaboration

Customer Support/Merchandiser

Nakumatt Supermarket

Handled customer inquiries and resolved product or service issues via various channels. Managed inventory levels, tracked stock movements, and implemented planograms for product placement. Coordinated promotional activities and conducted market analysis to inform merchandising strategies.

Order Processing Product Knowledge Complaint Handling Inventory Management Promotional Activities Market Analysis