Fanice O

As a Customer Success Consultant, I develop personalized success strategies for customers, drive satisfaction, and serve as the primary contact for inquiries. I manage onboarding, gather insights, and collaborate with teams to enhance customer experience, leading to significant improvements in customer satisfaction and revenue.

In my role as Client Team Leader, I developed service delivery strategies, resolved customer complaints, and maintained high satisfaction scores. I collaborated with HR to evaluate team performance and provided actionable insights to improve service quality.

In my role as Administrative Secretary, I managed scheduling, travel arrangements, and communication for senior staff. I implemented an electronic filing system and enhanced appointment scheduling, significantly improving operational efficiency.

As a Recruiter, I coordinated HR activities, managed candidate assessments, and facilitated interviews. I successfully led projects and streamlined HR processes, achieving high KPIs in candidate placements.

As Accounts Manager, I developed marketing strategies, managed client relationships, and increased sales revenue through improved customer support. I implemented a sales strategy that significantly boosted profitability and market presence.

In my role as Sales and Marketing Executive, I provided customer service, managed client databases, and conducted market research. My efforts in product design led to a significant increase in sales within a short period.

As a Research and Communications Intern, I designed research tools, collected data, and wrote reports. I contributed to significant projects and gained valuable experience in data analysis and communication strategies.

Completed a Bachelor of Science in Statistics with a focus on analyzing data and statistical methods. My undergraduate thesis addressed the challenges facing the growth of Small and Medium Enterprises owned by women in Kakamega Municipality using descriptive statistics.