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Chepkemoi Idah

@chepkemoiidah

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Results-driven Data Analyst with expertise in customer success strategies.

Kenya

Message

What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my data expertise to drive impactful decisions and enhance customer experiences.

I am a dedicated Customer Success & Data Strategy Lead with over 6 years of experience in data analytics and customer success within B2B and SaaS environments. My journey has been marked by a commitment to leveraging data-driven insights to enhance user engagement and optimize retention strategies. At HoneyCoin, I developed interactive dashboards using Power BI, Tableau, and SQL, providing real-time insights that have significantly improved product performance and customer satisfaction.

My collaborative approach has allowed me to work effectively with cross-functional teams, translating complex business needs into actionable data insights. I have successfully led initiatives that resulted in a 50% boost in product utilization through A/B testing and predictive modeling. My experience extends to managing product backlogs and conducting deep-dive analyses on customer feedback, ensuring alignment with strategic goals and enhancing overall user experience.

With a strong foundation in statistical analysis and business intelligence tools, I am passionate about driving data-driven decision-making across organizations. I continuously seek to improve processes and outcomes, making me a valuable asset to any team focused on growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Data Strategy Lead

Current

HoneyCoin

Sep 2022 - Present (2 years 9 months)

Results-driven Customer Success Strategist with over 6 years of experience in data analytics and product management. Developed interactive dashboards and led data-driven strategies to enhance user engagement and retention for B2B SaaS clients. Collaborated with cross-functional teams to translate business needs into actionable insights.

Data Analytics Customer Success Tableau SQL Agile Methodologies Dashboarding User Engagement

Current

Volunteer Data Analyst

Current

Kenya Red Cross Society

Nov 2016 - Present (8 years 7 months)

Provided data analysis support for fundraising campaigns and community projects. Analyzed member data to identify trends and developed visualizations for community leaders.

Data Analysis Fundraising Community Engagement Data Visualization Trend Analysis Reporting Volunteer Management Data Mining

Data Research Intern

Samsung

Jan 2022 - Sep 2022 (8 months)

Analyzed research data using SPSS and R, creating visualizations to communicate insights to stakeholders. Collaborated with cross-functional teams to improve data quality and accuracy.

Data Analysis SPSS R Data Visualization Research Analysis Cross Functional Collaboration Data Quality Communication Statistical Analysis

Data Analyst Intern

AIB-AXYS Africa Limited

Jun 2021 - Jan 2022 (7 months)

Conducted exploratory data analysis on large datasets using Python and SQL. Assisted in creating interactive dashboards for stakeholder decision-making and collaborated with data engineers to maintain automated data pipelines.

Data Analysis Python SQL Tableau Data Pipelines Dashboarding Data Visualization Data Quality

Data Analyst Attaché

County Government of Nakuru

Jul 2019 - Sep 2019 (2 months)

Utilized Tableau, Qlik Sense, and Excel to design dashboards for monitoring county projects. Assisted in data collection systems and conducted quantitative research on various topics.

Tableau Qlik Excel Data Collection Quantitative Research Dashboarding Data Integrity Monitoring Data Analysis Data Management

Customer Activation and Retention Analyst

Safaricom

Aug 2016 - Aug 2018 (2 years)

Analyzed activation campaigns to identify high-potential customer segments for targeted marketing. Provided data insights to support customer acquisition and retention strategies.

Data Analysis Customer Segmentation Marketing Analytics Customer Retention Campaign Analysis Data Reporting Performance Metrics

Education

Degrees, certifications, and relevant coursework

Udemy

Certification, Data Analysis

2023 - 2023

Completed courses in Python, SQL, Power BI, and Microsoft Excel, enhancing skills in data analysis and visualization.

Corporate Finance Institute

Financial Modelling and Valuation Analyst, Finance

2022 - 2022

Completed the Financial Modelling and Valuation Analyst program, focusing on financial analysis, modeling techniques, and valuation methods.

Corporate Finance Institute

Business Intelligence & Data Analyst, Business Intelligence

2022 - 2022

Completed the Business Intelligence & Data Analyst program, gaining skills in data visualization, reporting, and business intelligence tools.

Egerton University

Bachelor of Science, Economics & Statistics

2016 - 2021

Activities and societies: Member of the Data Science Club, participated in workshops on data analytics and machine learning.

Studied Economics and Statistics, focusing on data analysis, statistical methods, and economic theories. Engaged in various projects that involved data mining and visualization to support decision-making processes.