At Indepth Research Institute (IRES), I manage a portfolio of 500+ client accounts and serve as the primary point of contact throughout the customer lifecycle. I maintain an 80%+ customer retention rate through proactive engagement and personalized account management.
I support client onboarding and service adoption by guiding customers through platform usage, training registration, and service processes. I also monitor engagement trends and implement retention strategies that reduced churn risk by 20%.
On the Roblox Africa Operations workforce analysis project, I cleaned and integrated employee datasets using Python and SQL, then developed Power BI dashboards and an insight report. The analysis surfaced an insurance coverage gap affecting approximately two-thirds of employees.
