Kenechi Onyebuchi
@kenechionyebuchi
Result-oriented Customer Success professional with design and marketing expertise.
NigeriaWhat I'm looking for
I am an efficiency-driven manager with over 4 years of experience in Customer Success, dedicated to ensuring world-class customer experiences and retention. My strong work ethic and innovative ideas have allowed me to manage and refine a diverse portfolio of services, collaborating effectively with various teams to meet strategic targets.
With 6+ years as a Design Specialist, I have successfully managed design processes from conceptualization to delivery, ensuring quality and accuracy in all projects. Additionally, my background as a Digital Marketing Specialist has equipped me with the skills to analyze and evaluate marketing initiatives, consistently exceeding expectations and enhancing brand relevance.
As a certified Accounting Technician, I bring a detail-oriented approach to my work, ensuring that I meet and exceed expectations in all areas of my expertise. I am passionate about leveraging my skills to contribute to a dynamic team and drive business success.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
The LuxxeCoast Group
Jan 2020 - Present (5 years 4 months)
Managed client relationships and ensured customer success by helping clients achieve their goals. Collaborated with various teams to meet strategic targets and oversaw performance management across services.
e-Marketing/Client Relationship Officer
Sage Capital
Jan 2018 - May 2019 (1 year 4 months)
Managed online marketing initiatives and client relationships. Designed marketing materials and maintained clients' accounts.
e-Channels Specialist
LuxxeCoast Retail
Jan 2018 - May 2019 (1 year 4 months)
Developed and managed digital marketing programs, including social media and e-commerce platforms. Created digital campaigns and ensured quality in marketing materials.
Sales Specialist/Client Relationship Officer
Cross & Churchill Estates
Jan 2016 - Jan 2016 (0 months)
Managed e-channels and designed marketing materials. Handled customer inquiries and complaints while ensuring effective service delivery.
Client Relationship Officer
Dogman K9 Academy
Jan 2011 - Jul 2015 (4 years 6 months)
Developed and managed business relationships with clients, ensuring efficient service delivery and handling client concerns.
Customer Service Assistant (Volunteer)
British Heart Foundation
Jan 2009 - Jan 2010 (1 year)
Provided customer service assistance and general support to the team.
Junior Accounting Technician
Broad Solutions
Jan 2010 - Jan 2010 (0 months)
Performed data entry, account balancing, and invoicing using SAGE Accounting software.
Customer Service Assistant
Peacocks
Jan 2009 - Jan 2010 (1 year)
Handled customer inquiries and complaints, managed till operations, and provided general assistance.
Sales Representative
Avon Cosmetics
Jan 2009 - Jan 2010 (1 year)
Processed customer orders and provided beauty product advice.
Education
Degrees, certifications, and relevant coursework
Greenwich Community College
Diploma, Accounting
Association of Accounting Technicians (AAT)
Diploma in Accounting (Level 3), Accounting
Grundtvig International Secondary School
Senior Secondary School Certificate, Secondary Education
Imelda Nursery and Primary School
Primary School Leaving Certificate, Primary Education
UEUniversity of Essex
Bachelor of Arts, Business & Management
BUBrunel University
Diploma, Business Management
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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