Isong Bassey - Customer Success Account Manager - Tek Experts | Himalayas
Isong BasseyIB
Open to opportunities

Isong Bassey

@isongbassey

Dedicated customer success manager passionate about enhancing customer experiences.

Nigeria
Message

What I'm looking for

I am looking for a role that values customer-centric solutions and offers opportunities for growth.

I am a dedicated and empathetic professional with a passion for delivering exceptional customer experiences. With a proven ability to resolve customer inquiries efficiently, I ensure satisfaction and build loyalty through active listening and effective communication. My experience as a Customer Success Account Manager at Tek Experts has equipped me with the skills to provide data-driven insights and align customer objectives with Microsoft solutions, driving the adoption of products like Azure and Microsoft 365.

Previously, I worked as a Customer Service Representative at Jumia, where I maintained a high customer satisfaction rating by delivering personalized support and timely follow-ups. My background in digital marketing has also allowed me to analyze campaign performance and optimize content for better visibility. I am eager to contribute to a dynamic team, leveraging my interpersonal skills and commitment to customer-centric solutions to enhance organizational success.

Experience

Work history, roles, and key accomplishments

JU

Customer Service Representative

Jumia

Mar 2022 - Aug 2023 (1 year 5 months)

Interacted with customers daily across multiple channels (phone, email, and live chat), ensuring prompt and effective resolutions. Maintained a high customer satisfaction rating by delivering personalized support and timely follow-ups.

L(

Clerical Officer

Lagos University Teaching Hospital (LUTH)

Jun 2014 - Feb 2018 (3 years 8 months)

Attended to patients' inquiries and engaged in the maintenance of data and information for the department. Ensured the timely completion of administrative audits and developed and updated administrative systems for error tracking and efficiency.

Education

Degrees, certifications, and relevant coursework

University of Calabar logoUC

University of Calabar

Bachelor of Science, Human Anatomy

Studied Human Anatomy at the University of Calabar. Gained foundational knowledge in human biological structures and functions.

Tech stack

Software and tools used professionally

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