Isong Bassey
@isongbassey
Dedicated customer success manager passionate about enhancing customer experiences.
What I'm looking for
I am a dedicated and empathetic professional with a passion for delivering exceptional customer experiences. With a proven ability to resolve customer inquiries efficiently, I ensure satisfaction and build loyalty through active listening and effective communication. My experience as a Customer Success Account Manager at Tek Experts has equipped me with the skills to provide data-driven insights and align customer objectives with Microsoft solutions, driving the adoption of products like Azure and Microsoft 365.
Previously, I worked as a Customer Service Representative at Jumia, where I maintained a high customer satisfaction rating by delivering personalized support and timely follow-ups. My background in digital marketing has also allowed me to analyze campaign performance and optimize content for better visibility. I am eager to contribute to a dynamic team, leveraging my interpersonal skills and commitment to customer-centric solutions to enhance organizational success.
Experience
Work history, roles, and key accomplishments
Customer Success Account Manager
Tek Experts
Nov 2023 - Present (1 year 8 months)
Provides data-driven insights to showcase the value of Microsoft solutions and their alignment with customer goals using tools like PowerBI, ESXP, and Copilot. Aligns customer objectives with Microsoft solutions, ensuring a roadmap for achieving desired outcomes.
Customer Service Representative
Jumia
Mar 2022 - Aug 2023 (1 year 5 months)
Interacted with customers daily across multiple channels (phone, email, and live chat), ensuring prompt and effective resolutions. Maintained a high customer satisfaction rating by delivering personalized support and timely follow-ups.
Digital Marketer
Divine Sound Musical Ltd
Mar 2018 - Jan 2022 (3 years 10 months)
Analyzed campaign performance using Google Analytics, providing actionable insights to stakeholders. Optimized website content to improve visibility and rankings on search engines.
Clerical Officer
Lagos University Teaching Hospital (LUTH)
Jun 2014 - Feb 2018 (3 years 8 months)
Attended to patients' inquiries and engaged in the maintenance of data and information for the department. Ensured the timely completion of administrative audits and developed and updated administrative systems for error tracking and efficiency.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Human Anatomy
Studied Human Anatomy at the University of Calabar. Gained foundational knowledge in human biological structures and functions.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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