Boma Dapper

I am a dedicated Customer Success and Retention Associate with over eight years of experience in managing key accounts and enhancing customer retention strategies. My journey in customer success began at Multichoice Nigeria Limited, where I honed my skills in campaign management and team coaching. I have a proven track record of leveraging data analysis and CRM tools to drive customer satisfaction and achieve organizational goals.

Throughout my career, I have successfully improved customer retention by 15% through enhanced support strategies and personalized follow-ups. I managed a portfolio of 50 high-profile clients, ensuring their satisfaction and loyalty while handling 1,500 customer support tickets monthly via Freshdesk. My commitment to fostering strong customer relationships has resulted in a 20% increase in client satisfaction scores and a 25% boost in cross-selling opportunities, contributing significantly to annual revenue.

Currently, I am pursuing a Master’s Degree in Public Administration while continuing my freelance work as a Customer Success Associate. I am passionate about providing tailored onboarding and success plans to maximize client engagement with retail tools and services. My goal is to continue driving customer satisfaction and retention in a fast-paced environment.