Nicole Anjorin
@nicoleanjorin
I am a Customer Success leader driving retention and exceptional experiences.
NigeriaWhat I'm looking for
I am a customer success professional who delivers exceptional customer experiences and drives business outcomes through customer-centric strategies.
In my current role I supervise client officers and manage a 300-client portfolio. I ensure regulatory compliance through CAC and trademark process coordination, contributing to a 20% increase in customer retention.
Previously, I led customer success initiatives that drove a 30% increase in customer satisfaction and reduced churn by 15% through loyalty programs, regular check-ins, and cross-team collaboration. In consulting, I implemented onboarding and retention plans that supported a 95% client retention rate and produced a 25% increase in upsell and cross-sell opportunities.
I specialize in CRM platforms, reporting, onboarding, and proactive customer engagement. I prioritize data-driven reporting, clear communication, and cross-functional collaboration to scale customer success programs and inform product and marketing strategies.
Experience
Work history, roles, and key accomplishments
Client Relations Manager
T Corporate Legal Advisory
Jan 2023 - Present (3 years 5 months)
Supervised client officers and managed a portfolio of 300 customers, improving regulatory compliance processes and achieving a 20% customer retention rate; ran monthly operational reports and updated FAQs to reduce inquiry volume.
Customer Success Manager
The Dye Lab Company
Jan 2020 - Jan 2023 (3 years)
Introduced loyalty programs and proactive engagement that increased customer satisfaction by 30% and reduced churn by 15%; collaborated cross-functionally and implemented a feedback framework to inform product and marketing strategies.
Customer Success Specialist
Mactay Consulting
Feb 2020 - Nov 2020 (9 months)
Fostered long-term client relationships and executed onboarding and retention plans, achieving a 95% client retention rate and driving a 25% increase in upsell opportunities.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Education, Education
2013 - 2017
Completed a Bachelor of Education at the University of Ibadan (2013–2017).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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