Open to opportunities

Nicole Anjorin

@nicoleanjorin

Message

I am a Customer Success leader driving retention and exceptional experiences.

Nigeria

Message

What I'm looking for

I seek a customer-success or client-relations role where I can improve retention, scale onboarding, use CRM tools, and collaborate cross-functionally in a customer-centric company.

I am a customer success professional who delivers exceptional customer experiences and drives business outcomes through customer-centric strategies.

In my current role I supervise client officers and manage a 300-client portfolio. I ensure regulatory compliance through CAC and trademark process coordination, contributing to a 20% increase in customer retention.

Previously, I led customer success initiatives that drove a 30% increase in customer satisfaction and reduced churn by 15% through loyalty programs, regular check-ins, and cross-team collaboration. In consulting, I implemented onboarding and retention plans that supported a 95% client retention rate and produced a 25% increase in upsell and cross-sell opportunities.

I specialize in CRM platforms, reporting, onboarding, and proactive customer engagement. I prioritize data-driven reporting, clear communication, and cross-functional collaboration to scale customer success programs and inform product and marketing strategies.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Manager

Current

T Corporate Legal Advisory

Jan 2023 - Present (2 years 7 months)

Supervised client officers and managed a portfolio of 300 customers, improving regulatory compliance processes and achieving a 20% customer retention rate; ran monthly operational reports and updated FAQs to reduce inquiry volume.

Customer Relationship Management Portfolio Management Reporting Zendesk

Customer Success Manager

The Dye Lab Company

Jan 2020 - Jan 2023 (3 years)

Introduced loyalty programs and proactive engagement that increased customer satisfaction by 30% and reduced churn by 15%; collaborated cross-functionally and implemented a feedback framework to inform product and marketing strategies.

Customer Success Loyalty Programs Cross Functional Collaboration Customer Feedback Reporting HubSpot

Customer Success Specialist

Mactay Consulting

Feb 2020 - Nov 2020 (9 months)

Fostered long-term client relationships and executed onboarding and retention plans, achieving a 95% client retention rate and driving a 25% increase in upsell opportunities.