Open to opportunities

Chiedozie Obianika

@chiedozieobianika

Message

Energetic Customer Success Specialist with a focus on client satisfaction.

Nigeria

Message

What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am an energetic and self-motivated professional with proven expertise in Customer Relations, Marketing, and Account Management. My career has been dedicated to enhancing customer satisfaction and retention through data-driven insights and tailored support strategies. I thrive in challenging environments, utilizing my skills in active listening, problem-solving, and conflict resolution to drive measurable results.

In my current role as a Customer Success Associate at Agile Digital College, I successfully increased customer satisfaction by 45% within six months through strategic initiatives. My key accomplishments include reducing churn rates by 25% and improving customer retention by 35% via proactive engagement. I am committed to optimizing client engagement and ensuring customer success, which has been reflected in my previous roles where I consistently exceeded performance metrics and contributed to significant sales growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Agile Digital College

Apr 2024 - Present (1 year 2 months)

Increased customer satisfaction by 45% within six months through strategic initiatives. Reduced churn rate by 25% and improved customer retention by 35% via proactive engagement. Conducted personalized onboarding sessions, boosting product usage by 30%.

Data Analysis Onboarding CRM Tools Communication Customer Engagement Team Leadership Conflict Resolution

Customer Service Representative

M-KOPA Nigeria

Apr 2022 - Apr 2024 (2 years)

Increased product sales by 30% through exceptional customer support. Managed 50+ customer inquiries daily, achieving a 95% first-contact resolution rate. Developed outreach strategies for at-risk customers, lowering churn by 20%.

Customer Support Sales Strategy Communication Customer Retention Data Entry Team Collaboration Conflict Resolution Time Management

Customer Service Representative/Product Marketer

Mastertrip Travels and Tours

Jan 2020 - Apr 2022 (2 years 3 months)

Achieved a 30% increase in ticket sales by consistently meeting targets. Introduced a feedback system, driving a 25% rise in positive feedback. Collaborated with the sales team to boost overall sales by 25%.

Sales Strategy Customer Feedback Marketing Communication Team Collaboration Data Analysis Customer Engagement Time Management

Team Lead / Operations Assistant

MTN Nigeria LTD

Sep 2018 - Nov 2019 (1 year 2 months)

Onboarded Momo products, resulting in a 30% increase in app usage. Led a team to implement projects, improving completion timelines by 20%. Collaborated with cross-functional teams to enhance operational efficiency.