Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
AO@amarachiowuala
Seasoned Customer Success Representative with strong problem-solving skills.
NigeriaWith over 3 years of professional experience in customer service, support, logistics, and sales development, I have honed my skills as a Customer Success Representative. My journey has been marked by a commitment to building strong customer relationships and delivering exceptional service. I pride myself on my ability to communicate effectively, empathize with clients, and resolve issues efficiently, ensuring that both customer needs and company goals are met.
Throughout my career, I have consistently surpassed performance metrics, including achieving a 95% First Call Resolution rate and exceeding sales conversion rates by 75% higher than the team average. My experience spans various roles, including inbound and outbound call center representation, online chat support, and operations personnel, where I have successfully managed customer inquiries and resolved complex issues. I am passionate about enhancing client support services and driving customer satisfaction, making me a valuable asset to any team.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Calls Expert
Mar 2023 - Jan 2025 (1 year 10 months)
As an Inbound and Outbound Call Centre Representative, I surpassed sales conversion rates and exceeded quarterly sales revenue targets. I managed customer support through various channels and achieved a high First Call Resolution rate, ensuring effective client education and complaint resolution.
Krause and Kinsman Law Firm
Aug 2022 - Feb 2023 (6 months)
As an Online Chat Support Agent and Case Advocate, I achieved a high conflict resolution score and managed comprehensive customer support. I successfully de-escalated customer issues and coordinated client transfers while utilizing CRM tools for effective service delivery.
Auto Giants Mitsubishi
Jan 2022 - Jul 2022 (6 months)
In my role as Operations and Logistics Personnel, I exceeded Net Promoter Score and Customer Satisfaction targets. I resolved logistics issues and provided exceptional support while managing CRM databases and coordinating with internal teams for effective issue resolution.
Kinzel Benefits
Apr 2021 - Jan 2022 (9 months)
As a Sales/Business Development Representative, I consistently exceeded sales targets and demonstrated exceptional negotiation skills. I acquired new clients and promoted products effectively, contributing to revenue growth through tailored sales strategies.
Degrees, certifications, and relevant coursework
Bachelor of Science, Microbiology
2014 - 2018
Studied Microbiology with a focus on the scientific principles and techniques related to microorganisms and their impact on various environments.
Software and tools used professionally
NigeriaYou can contact Amarachi and 90k+ other talented remote workers on Himalayas.
Message AmarachiKome Akiri
Customer Success Associate, Uni Green Bio
APAmara Princess
Customer Service Representative, Calls Expert
EEEtieno Ekanem
Head, Customer Success, Salt
Citadel Akpan
Customer Care Representative, Cientro Travels Nigeria Ltd
Omononye Victor
Customer Success Manager, WingAssistant
Blessing Otokiti
Client Success Manager, African Climate Storytelling Fellowship
Nathaniel Overen
Customer Service Representative, ARM Pension Managers
Simisola Asiwaju
Customer Success Manager, The Body Mart
paul Mabel
Customer Success Manager, Klasha Technologies Limited
DCDavid Cotz
Client Support & Success Specialist, Independent Contractor
