Open to opportunities

Amarachi Owuala

@amarachiowuala

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Seasoned Customer Success Representative with strong problem-solving skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth.

With over 3 years of professional experience in customer service, support, logistics, and sales development, I have honed my skills as a Customer Success Representative. My journey has been marked by a commitment to building strong customer relationships and delivering exceptional service. I pride myself on my ability to communicate effectively, empathize with clients, and resolve issues efficiently, ensuring that both customer needs and company goals are met.

Throughout my career, I have consistently surpassed performance metrics, including achieving a 95% First Call Resolution rate and exceeding sales conversion rates by 75% higher than the team average. My experience spans various roles, including inbound and outbound call center representation, online chat support, and operations personnel, where I have successfully managed customer inquiries and resolved complex issues. I am passionate about enhancing client support services and driving customer satisfaction, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Calls Expert

Mar 2023 - Jan 2025 (1 year 10 months)

As an Inbound and Outbound Call Centre Representative, I surpassed sales conversion rates and exceeded quarterly sales revenue targets. I managed customer support through various channels and achieved a high First Call Resolution rate, ensuring effective client education and complaint resolution.

Customer Service Sales Development Communication Problem Solving CRM Management Team Collaboration Empathy Microsoft Office

Customer Service Representative

Krause and Kinsman Law Firm

Aug 2022 - Feb 2023 (6 months)

As an Online Chat Support Agent and Case Advocate, I achieved a high conflict resolution score and managed comprehensive customer support. I successfully de-escalated customer issues and coordinated client transfers while utilizing CRM tools for effective service delivery.

Conflict Resolution Customer Support CRM Management Communication Problem Solving Teamwork Empathy

Customer Success Representative

Auto Giants Mitsubishi

Jan 2022 - Jul 2022 (6 months)

In my role as Operations and Logistics Personnel, I exceeded Net Promoter Score and Customer Satisfaction targets. I resolved logistics issues and provided exceptional support while managing CRM databases and coordinating with internal teams for effective issue resolution.

Customer Success Logistic Management CRM Management Communication Problem Solving Team Collaboration Customer Support

Sales/Business Development Representative

Kinzel Benefits

Apr 2021 - Jan 2022 (9 months)

As a Sales/Business Development Representative, I consistently exceeded sales targets and demonstrated exceptional negotiation skills. I acquired new clients and promoted products effectively, contributing to revenue growth through tailored sales strategies.