Kelle Jones

Achieved 95% customer satisfaction rate as a remote customer support representative. Trained in company policies, procedures, and customer service best practices. Resolved escalated customer issues with professionalism and efficiency.

Worked collaboratively in a remote team to meet project milestones and deadlines. Maintained documentation and resources necessary for project completion. Served as the primary point of contact for clients, addressing concerns and providing regular updates.

Provided expert esthetician services, including skin treatments and consultations. Promoted business through virtual and in-person marketing strategies. Hosted virtual meetings with vendors and marketing teams.

Trained new hires virtually and in-store. Managed grocery ordering, stocking, and employee duty assignments. Oversaw total store security and operations during night shifts.

Provided writing and editing services for blog posts, articles, and marketing materials. Collaborated with clients to meet their content needs and deliver high-quality work on time. Applied SEO best practices to optimize online content visibility.

Managed store operations, cash handling, and employee assignments. Conducted video conferencing with GM/DM via Microsoft Teams. Handled inventory, product ordering, and catering services.

Provided patient care, admissions, and discharges. Coordinated patient transfers and maintained daily logs. Conducted video conferencing for staff and billing post-COVID.

Details about the specific program and duration at ICDC College are not provided. The focus of study and any achievements are also not mentioned.

Completed the certification program for Insurance Claims Adjuster at Florida State College at Jacksonville. This certification likely involved training in insurance policies, claims processing, and regulatory compliance.

Obtained licensure as an Esthetician and certification as a Body Sculptor. This involved comprehensive training in skin care, body treatments, and relevant health and safety protocols.