KH
Open to opportunities

Krystal Hudson

@krystalhudson

Experienced customer support leader with a decade in service management.

United States

What I'm looking for

I seek a role that fosters team growth and enhances customer experience.

With over 10 years of experience in customer service and management, I am dedicated to enhancing customer satisfaction and driving team performance. My journey has taken me through various roles, where I have honed my skills in managing customer interactions, training staff, and utilizing feedback to improve service delivery. Currently, I serve as a Member Support representative at Teladoc Health, where I provide comprehensive support across multiple virtual care services.

Previously, I managed a team at ADU Salon & Stores, where I coordinated client appointments and ensured efficient operations. My experience as a Customer Service Representative at Global Response further solidified my ability to handle high volumes of transactions while maintaining professionalism and resolving customer complaints effectively. I am passionate about leading teams and implementing strategies that elevate service quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

TH
Current

Member Support

Teladoc Health

Sep 2023 - Present (1 year 9 months)

Provide comprehensive member support across multiple virtual care services, ensuring timely and effective communication while adhering to internal protocols and ethical standards.

Education

Degrees, certifications, and relevant coursework

Florida Atlantic University logoFU

Florida Atlantic University

Bachelor of Business Administration, Business Management

2018 -

Tech stack

Software and tools used professionally

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