Krystal Hudson
@krystalhudson
Experienced customer support leader with a decade in service management.
What I'm looking for
With over 10 years of experience in customer service and management, I am dedicated to enhancing customer satisfaction and driving team performance. My journey has taken me through various roles, where I have honed my skills in managing customer interactions, training staff, and utilizing feedback to improve service delivery. Currently, I serve as a Member Support representative at Teladoc Health, where I provide comprehensive support across multiple virtual care services.
Previously, I managed a team at ADU Salon & Stores, where I coordinated client appointments and ensured efficient operations. My experience as a Customer Service Representative at Global Response further solidified my ability to handle high volumes of transactions while maintaining professionalism and resolving customer complaints effectively. I am passionate about leading teams and implementing strategies that elevate service quality and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Member Support
Teladoc Health
Sep 2023 - Present (1 year 9 months)
Provide comprehensive member support across multiple virtual care services, ensuring timely and effective communication while adhering to internal protocols and ethical standards.
Manager
ADU Salon & Stores
Nov 2021 - Jun 2023 (1 year 7 months)
Managed team scheduling and client appointments, administered financial processes, and ensured meticulous record-keeping while resolving customer inquiries across multiple platforms.
Customer Service Representative
Global Response
Jul 2017 - Sep 2021 (4 years 2 months)
Processed a high volume of customer transactions, handled orders, refunds, and exchanges, while effectively resolving customer complaints and ensuring professional service delivery.
Education
Degrees, certifications, and relevant coursework
Florida Atlantic University
Bachelor of Business Administration, Business Management
2018 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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