Liliana Ortez
@lilianaortez
Customer-focused professional with expertise in sales and support.
United StatesWhat I'm looking for
With over three years of progressive experience in leadership, sales, and customer service, I am a customer-focused professional dedicated to enhancing satisfaction through exceptional communication and innovative problem resolution. My background includes extensive work in both call center and in-person roles, allowing me to adapt quickly to various environments, particularly remote chat support.
At CVS Health, I currently provide exceptional customer service from a dedicated home office, handling a high volume of inquiries and consistently exceeding performance metrics. Previously, as a Supervisor at First National Bank Texas, I directed daily operations and led initiatives that boosted customer satisfaction by 20%. My ability to analyze issues and implement process improvements has been key to my success in enhancing team performance and customer experiences.
Experience
Work history, roles, and key accomplishments
Call Center Representative
CVS Health
Nov 2023 - Present (1 year 8 months)
Provided exceptional customer service and support via phone and online channels from a dedicated home office. Handled a high volume of inquiries, addressing concerns and resolving issues with clarity and efficiency.
Supervisor
First National Bank Texas
Mar 2019 - Present (6 years 4 months)
Directed daily bank operations and managed a team of bank tellers, ensuring top-notch customer service. Led initiatives that boosted customer satisfaction by 20% through effective problem resolution and team guidance.
Hostess
Ninos Restaurant
May 2018 - Present (7 years 2 months)
Greeted and welcomed guests, managing seating arrangements to ensure balanced workload distribution among servers. Contributed to a positive dining experience through organized seating charts and attentive service.
Receptionist
Solar Pro Tint
Dec 2017 - Present (7 years 7 months)
Spearheaded customer service initiatives, handling both in-person and phone support. Implemented effective phone marketing strategies to boost sales.
Education
Degrees, certifications, and relevant coursework
Benjamin O Davis High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Focused on core subjects and prepared for future academic or professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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