TTTyler Tropet
@tylertropet
Customer-focused support specialist skilled in Zendesk, Freshdesk, and clear written communication.
United StatesWhat I'm looking for
I am a customer-focused support professional experienced in handling high-volume inbound and outbound customer interactions with professionalism and accuracy.
At Verizon I managed customer inquiries primarily via chat and email using Zendesk and Freshdesk, handling an average workload of approximately 25 tickets per day while escalating complex issues and ensuring thorough CRM documentation.
My background includes private ESL tutoring, Amazon warehouse work, and freelance writing — experiences that strengthened my patience, clarity in explanation, attention to detail, and written communication skills directly applicable to customer support.
I follow processes, prioritize timely escalation, and maintain customer empathy under pressure to resolve issues and improve satisfaction.
Experience
Work history, roles, and key accomplishments
ESL Tutor
Private Tutor
Delivered one-on-one instruction to improve students' communication skills, developing patience, clarity, and the ability to explain complex ideas simply—skills applied to customer support interactions.
Virtual Assistant
Self Employed
Provided remote administrative and customer-facing support including email handling, ticket documentation, and process adherence to ensure professional, timely communication.
AMWarehouse Associate
Worked in a fast-paced, process-driven warehouse environment requiring attention to detail, reliability, and adherence to performance and safety standards.
Freelance Writer
Freelance
Produced written content focused on clarity, tone, and audience understanding, strengthening written communication skills used in customer-facing roles.
VECustomer Support Specialist
Verizon
Handled high-volume inbound and outbound customer inquiries via chat and email using Zendesk and Freshdesk, managing ~25 tickets/day while maintaining accuracy and escalating complex issues to supervisors for timely resolution.
Education
Degrees, certifications, and relevant coursework
Tyler hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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