Keith Washington
@keithwashington
Customer service expert with 5 years of experience.
What I'm looking for
I am a dedicated customer service expert with five years of experience in enhancing customer satisfaction and operational efficiency across diverse environments. My proficiency in CRM, communication, and team collaboration has allowed me to manage HR operations effectively while leading interactive showcases. I am passionate about leveraging my skills in administrative support and customer service to foster community engagement and drive company growth.
In my recent role as a Staff Support Representative at OHRM Human Resources, I managed HR operations, ensuring efficient daily processes and accurate onboarding documentation. I fostered strong relationships with county leaders, enhancing community engagement, and led skill development sessions for youth, promoting career advancement. My experience at Tyler School of Art and Architecture as a Student Ambassador further honed my communication skills and operational efficiency, where I orchestrated open house events and managed on-site logistics to enrich campus experiences.
Experience
Work history, roles, and key accomplishments
Staff Support Representative
OHRM Human Resources
May 2022 - Present (3 years 2 months)
Managed HR operations, ensuring efficient daily processes and accurate onboarding documentation. Fostered strong relationships with county leaders, enhancing community engagement.
Student Ambassador/Administrative Assistant
Tyler School of Art and Architecture Admissions
Aug 2021 - Present (3 years 11 months)
Handled communications and inquiries, ensuring a seamless admissions process. Orchestrated open house events and managed on-site logistics, boosting prospective student engagement and enriching campus experiences.
Sales Associate
J Crew
Feb 2020 - Present (5 years 5 months)
Managed store inventory, ensuring accurate stock levels and organization. Handled transactions, improved visual displays, and led team training to enhance customer service and store performance.
Telefunder/Call Center
Willison Bennett/Temple University
Aug 2019 - Present (5 years 11 months)
Informed stakeholders of donation impacts, enhancing engagement and support. Developed strong relationships with students, alumni, and parents.
Warehouse Processor
Nordstrom
May 2019 - Present (6 years 2 months)
Processed inventory and orders with precision, enhancing accuracy and efficiency. Optimized packaging workflows and streamlined dispatch steps, reducing errors and expediting order delivery.
Education
Degrees, certifications, and relevant coursework
Suitland High School
High School Diploma, General Studies
Activities and societies: International Baccalaureate Programme
Completed the International Baccalaureate Programme, gaining a strong foundation in various academic disciplines. Developed critical thinking and research skills through rigorous coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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