Open to opportunities

Keith Washington

@keithwashington

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Customer service expert with 5 years of experience.

United States

Message

What I'm looking for

I am looking for a role that values community engagement and offers opportunities for career growth.

I am a dedicated customer service expert with five years of experience in enhancing customer satisfaction and operational efficiency across diverse environments. My proficiency in CRM, communication, and team collaboration has allowed me to manage HR operations effectively while leading interactive showcases. I am passionate about leveraging my skills in administrative support and customer service to foster community engagement and drive company growth.

In my recent role as a Staff Support Representative at OHRM Human Resources, I managed HR operations, ensuring efficient daily processes and accurate onboarding documentation. I fostered strong relationships with county leaders, enhancing community engagement, and led skill development sessions for youth, promoting career advancement. My experience at Tyler School of Art and Architecture as a Student Ambassador further honed my communication skills and operational efficiency, where I orchestrated open house events and managed on-site logistics to enrich campus experiences.

Experience

Work history, roles, and key accomplishments

Staff Support Representative

OHRM Human Resources

May 2022 - Present (3 years 2 months)

Managed HR operations, ensuring efficient daily processes and accurate onboarding documentation. Fostered strong relationships with county leaders, enhancing community engagement.

HR Operations Onboarding Community Engagement CRM

Student Ambassador/Administrative Assistant

Tyler School of Art and Architecture Admissions

Aug 2021 - Present (3 years 11 months)

Handled communications and inquiries, ensuring a seamless admissions process. Orchestrated open house events and managed on-site logistics, boosting prospective student engagement and enriching campus experiences.

Communication Admissions Support Database Management Event Management Administrative Support

Sales Associate

J Crew

Feb 2020 - Present (5 years 5 months)

Managed store inventory, ensuring accurate stock levels and organization. Handled transactions, improved visual displays, and led team training to enhance customer service and store performance.

Inventory Management Sales Customer Service Visual Merchandising

Telefunder/Call Center

Willison Bennett/Temple University

Aug 2019 - Present (5 years 11 months)

Informed stakeholders of donation impacts, enhancing engagement and support. Developed strong relationships with students, alumni, and parents.

Fundraising Communication Stakeholder Engagement

Warehouse Processor

Nordstrom

May 2019 - Present (6 years 2 months)

Processed inventory and orders with precision, enhancing accuracy and efficiency. Optimized packaging workflows and streamlined dispatch steps, reducing errors and expediting order delivery.

order fulfillment Quality Control Team Collaboration

Education

Degrees, certifications, and relevant coursework

Suitland High School

High School Diploma, General Studies

Activities and societies: International Baccalaureate Programme

Completed the International Baccalaureate Programme, gaining a strong foundation in various academic disciplines. Developed critical thinking and research skills through rigorous coursework.