Myjorie UserMU
Looking for a job

Myjorie User

@myjorie

Committed professional with exceptional customer service skills.

United States

What I'm looking for

Seeking a challenging role that leverages my customer service and project management skills to drive growth and improvement, with opportunities for advancement and professional development.

I am a dedicated and results-driven professional with a strong commitment to delivering outstanding outcomes. With extensive experience in customer-facing roles, I possess excellent communication and problem-solving skills, with a client-focused mindset. I am proficient in CRM software, data analysis, and project management, with a proven track record of improving customer satisfaction ratings and streamlining processes.

Throughout my career, I have demonstrated my ability to adapt to dynamic settings, think creatively, and prioritize competing demands. I am a collaborative team player with a strong work ethic, always looking for opportunities to enhance my skills and contribute to the success of my organization.

I am confident in my capacity to effect positive change in any given role, and I am excited to leverage my skills and experience to drive growth and improvement in a new opportunity.

Experience

Work history, roles, and key accomplishments

PI
Current

Customer Care Expert

Pumpkin Pet Insurance

Aug 2020 - Present (4 years 9 months)

Implemented a new feedback system that improved the customer care department's response time by 30%, resulting in increased customer retention. Provided exceptional customer service by resolving inquiries and concerns in a timely and professional manner.

CA

Patient Account Coordinator

Candid

Jan 2019 - Aug 2020 (1 year 7 months)

Generated accurate and thorough customer records, documenting all interactions, transactions, inquiries, complaints, comments, and relevant information to streamline processes and assess company performance.

DJ

Music Review Apprenticeship

DJBooth.net

Wrote music reviews and developed writing skills.

Education

Degrees, certifications, and relevant coursework

Myjorie hasn't added their education

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Tech stack

Software and tools used professionally

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Myjorie User - Customer Care Expert - Pumpkin Pet Insurance | Himalayas