Myjorie User
@myjorie
Committed professional with exceptional customer service skills.
What I'm looking for
I am a dedicated and results-driven professional with a strong commitment to delivering outstanding outcomes. With extensive experience in customer-facing roles, I possess excellent communication and problem-solving skills, with a client-focused mindset. I am proficient in CRM software, data analysis, and project management, with a proven track record of improving customer satisfaction ratings and streamlining processes.
Throughout my career, I have demonstrated my ability to adapt to dynamic settings, think creatively, and prioritize competing demands. I am a collaborative team player with a strong work ethic, always looking for opportunities to enhance my skills and contribute to the success of my organization.
I am confident in my capacity to effect positive change in any given role, and I am excited to leverage my skills and experience to drive growth and improvement in a new opportunity.
Experience
Work history, roles, and key accomplishments
Customer Care Expert
Pumpkin Pet Insurance
Aug 2020 - Present (4 years 9 months)
Implemented a new feedback system that improved the customer care department's response time by 30%, resulting in increased customer retention. Provided exceptional customer service by resolving inquiries and concerns in a timely and professional manner.
Patient Account Coordinator
Candid
Jan 2019 - Aug 2020 (1 year 7 months)
Generated accurate and thorough customer records, documenting all interactions, transactions, inquiries, complaints, comments, and relevant information to streamline processes and assess company performance.
Administrative Assistant
Bridge of Light Health Services
Mar 2016 - Jan 2019 (2 years 10 months)
Managed executive calendars, scheduled meetings, and coordinated travel arrangements for senior leadership team.
Event Staff
Promowest Productions
Apr 2012 - Feb 2020 (7 years 10 months)
Provided seamless support for various music and formal events by managing general operations and implementing security measures.
Brand Representative
Justice
Provided customer service and represented the brand.
Customer Service Representative
DSW
Provided customer service and resolved customer inquiries.
Education
Degrees, certifications, and relevant coursework
Myjorie hasn't added their education
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