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Keegan Jorgensen

@keeganjorgensen

Early-career customer-focused professional blending sales, communication, and technical support to deliver results and build relationships.

United States

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What I'm looking for

I’m looking for a people-first role where I can use my communication, sales instincts, and troubleshooting skills. I want a fast-moving team that values inclusion, clear expectations, and growth through ownership and feedback.

I’m a customer-focused professional who combines strong communication with reliable, detail-oriented execution. At The Rooftop Lounge, I deliver exceptional service in high-volume, fast-paced operations—communicating clearly with diverse guests, resolving conflicts, and handling cash transactions with ID verification and regulatory compliance.

Alongside hospitality, I’ve supported academic and technical environments. As a Computer Lab Assistant, I provided initial-level technical support for hardware, software, and network issues, acting as a single point of contact between end-users and administration to keep information flowing and decisions aligned. As a Teaching Assistant for Critical Thinking/Public Speaking (COM-210), I supported course planning, grading, and administrative tasks and helped drive a 30% increase in classroom performance and attendance.

I also bring people-centered leadership and growth through service roles like Resident Assistant and Desk Attendant, where I organized community events, promoted diversity and inclusion, and stayed on-call to ensure resident safety. My sales and project experience—using CRM, conducting market analysis, and presenting SWOT-informed recommendations—reflects how I turn insights into action while staying accountable, inclusive, and team-oriented.

Experience

Work history, roles, and key accomplishments

Server & Bartender

The Rooftop Lounge

Mar 2024 - May 2026 (2 years 2 months)

Delivered exceptional customer service by communicating with diverse guests, resolving conflicts, and supporting a positive, team-oriented environment. Managed high-volume bar operations, handled cash transactions, verified identification, and ensured regulatory compliance.

Customer Service Conflict Resolution Cash Handling & Compliance Multitasking Teamwork

Computer Lab Assistant

Computer Technology Services (CTS)

Aug 2024 - May 2025 (9 months)

Provided first-level technical support to end-users, troubleshooting hardware, software, and network issues. Served as a single point of contact between users and administration and helped ensure transparent, streamlined information flow.

Technical Support Troubleshooting Software support Incident Response

Resident Assistant

Residence Life and Housing at SUNY Oswego

Aug 2023 - May 2024 (9 months)

Served as a trusted resource for residents by addressing concerns and building relationships to foster a positive living environment. Organized inclusive community events, demonstrated reliability through overnight on-call support, and helped maintain resident safety.

Event Management Diversity & Inclusion Community Building Project Management Communication

Desk Attendant

Residence Life and Housing at SUNY Oswego

Aug 2022 - May 2023 (9 months)

Provided exceptional customer service by answering inquiries and resolving issues promptly so students could access resources. Managed administrative tasks such as record-keeping, mail organization, and package distribution, and monitored/enforced building policies to support safety.

Customer Service Administrative Support Record keeping Policy Enforcement

Sales Associate

The Albany Distilling Company Bar and Bottle Shop

May 2022 - Aug 2022 (3 months)

Built brand awareness and trust by connecting with customers at farmer’s markets and trade shows and promoting company products. Tracked daily sales, managed cash flow, and created daily reports to ensure accurate inventory and revenue records.

Promotion Event Sales Customer Relationship Management (CRM)Brand Awareness Reporting

Education

Degrees, certifications, and relevant coursework

State University of New York at Oswego

Bachelor of Arts, Communication (Minor: Sales)

Activities and societies: SUNY Oswego Sales Triathlon Club; Society of Human Resources (SHRM).

Earned a Bachelor of Arts in Communication with a minor in Sales, graduating in May 2025. Participated in campus organizations including SUNY Oswego Sales Triathlon Club and SHRM.