Lexxx User

I’m a customer-focused and adaptable professional with over 5 years of combined experience in customer service, administrative support, and retail operations. I handle high-volume inquiries with care, resolve conflicts effectively, and keep client relationships strong.

In my role as a Customer Service Representative (KGS, Remote), I managed inbound calls, live chats, and email inquiries while maintaining a 95% customer satisfaction rating. I process orders, refunds, and account updates accurately, and I resolve escalated issues by identifying root causes and implementing solutions.

I also bring strong administrative and front-desk experience from Bright Path Learning Center, where I maintained student records, handled scheduling, and supported communication between staff and parents. I prepared lesson materials, managed educational supplies, and supported event coordination to increase parent engagement.

Right now, I’m pursuing a Bachelor’s in Information Technology to combine my people skills with technical knowledge and deliver exceptional service. I’m energized by fast-paced environments where I can prioritize effectively, troubleshoot technical issues, and contribute to smoother workflows.