Shannon Lindsay

I’m a customer support and client experience professional with 7+ years of experience resolving inquiries, coordinating service requests, and delivering exceptional support in fast-paced environments. I focus on accurate, timely responses through phone, email, and web-based communication while keeping a customer-first approach that builds trust.

In my current role as a Client Experience Specialist, I investigate and resolve complex concerns as an escalation point for urgent, service-related issues. I coordinate across operations, scheduling, and service teams, proactively monitor service requests to prevent disruptions, and maintain detailed records within CRM systems.

Previously, I supported high-volume client needs in account, scheduling, onboarding, and service matters, handling sensitive situations with empathy and professionalism. I also bring administrative experience from campus operations, and I’m known for strong problem-solving, attention to detail, multi-tasking, and onboarding/training others on systems, workflows, and support standards.