Kehinde Oluwole
@kehindeoluwole
Experienced customer care professional with strong administrative skills.
NigeriaWhat I'm looking for
I am a dedicated customer care professional with over a decade of hands-on experience resolving complaints, educating customers on products and services, and recommending solutions that drive satisfaction and retention. I combine empathy, calmness under pressure, and strong problem-solving to deliver consistent results.
My background includes roles as a Customer Care Representative at MTN Nigeria, Company Administrator at JKConsulting Company Ltd, and Marketing Officer during my National Youth Service Corps placement at Ecobank. I have experience coordinating office operations, supervising administrative staff, managing merchandising materials, and preparing performance reports.
I hold a Bachelor of Technology from Ladoke Akintola University of Technology and have attended customer service trainings including "Customer Service Essential" and "How May I Help You". I have been recognized with QA Quarterly Awards in 2018, 2020, and 2021.
Experience
Work history, roles, and key accomplishments
Handle customer complaints and resolve issues, recommend products and services based on needs, and recover lost SIMs to restore service; consistently recognized with QA awards (2018, 2020, 2021).
Company Administrator
JKConsulting Company Ltd
Jun 2012 - Aug 2014 (2 years 2 months)
Oversaw office operations, coordinated meetings and administrative projects, supervised staff, and managed office supplies to ensure operational efficiency and policy compliance.
NCNYSC Participant
National Youth Service Corps
Apr 2008 - Feb 2009 (10 months)
Completed national service assignment supporting community and organizational projects during mandatory service period (Apr 2008–Feb 2009).
NNIndustrial Trainee
NNPC
Mar 2005 - Sep 2005 (6 months)
Contributed to depot insights sharing, managed performance databases, and supported sales target evaluation and marketer engagement execution during industrial training.
ECMarketing Officer
Ecobank
Monitored and analysed regional performance, prepared monthly and quarterly reports, managed merchandising materials, and collaborated across teams to drive branch marketing initiatives.
Education
Degrees, certifications, and relevant coursework
LTLadoke Akintola University of Technology
Bachelor of Technology, Technology
2001 - 2007
Completed a Bachelor of Technology degree at Ladoke Akintola University of Technology from 2001 to 2007.
Availability
Location
NigeriaAuthorized to work in
Job categories
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