Looking for a job

Adamma Millionachio

@adammamillionachio

Customer Support professional at Jema Technical Services, handling 50+ daily customer interactions and improving workflow efficiency by 25%.

Nigeria

Message

What I'm looking for

I’m seeking a remote customer service or customer experience role where I can contribute to customer satisfaction and business growth.

At Jema Technical Services, I respond to 50+ customer interactions daily across inbound calls and emails, resolving queries and supporting customers with account concerns. I also developed an onboarding and training system that supported training for 20+ staff members and contributed to a 25% improvement in workflow efficiency.

At PalmPay Limited, I handled 90+ inbound calls daily and investigated account issues, contributing to a 10% increase in customer retention. Earlier, at Omnik Limited, I supported more than 100 customer interactions daily and helped train and onboard 25+ staff members, reducing average onboarding time by 30%. I’m seeking a remote customer service or customer experience role where I can contribute to customer satisfaction and business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Jema Technical Services

Aug 2025 - Present (1 year 2 months)

Responded to 50+ customer interactions daily across inbound calls and emails, resolving queries and ensuring consistent customer experience. Developed an onboarding and training system that supported training of 20+ staff, contributing to a 25% improvement in workflow efficiency.

Customer Support Inbound Calls Email Support Issue Resolution Onboarding Training Workflow Improvement

Customer Support/ Accounts Team

PalmPay Limited

Nov 2024 - Aug 2025 (9 months)

Handled 90+ inbound customer calls daily, resolving account-related issues and providing accurate information, increasing customer retention by 10%. Investigated account issues, escalated complex cases, and trained colleagues on customer service processes.

Customer Support Inbound Calls Account Management Issue Resolution Escalation Management Training Customer Retention

Office Assistant/Customer Support

Omnik Limited

Jul 2021 - Jul 2024 (3 years)

Attended to 100+ customer interactions daily, providing product information, responding to enquiries, and assisting with orders. Trained and onboarded 25+ staff members, reducing average onboarding time by 30% through structured training and process documentation.

Customer Support Inbound Calls Outbound Calls Issue Resolution Onboarding Training Process documentation Customer Retention

Corp Liaison Officer

National Youth Service Corps (N.Y.S.C)

Sep 2019 - Mar 2020 (6 months)

Facilitated communication between 50+ corps members and NYSC representatives. Coordinated meetings, communicated schedules, and supported planning of community development activities.

Communication Skills Coordination Event Planning Issue Resolution Administrative Support