Open to opportunities

Emmanuella Isife

@emmanuellaisife

Message

Result-oriented customer service agent with strong problem-solving skills.

Nigeria

Message

What I'm looking for

I seek a dynamic work environment that values performance and offers growth opportunities.

I am a result-oriented customer service professional with over two years of experience in administrative, facility, and customer service roles. My journey began with a Higher National Diploma in Computer Science, where I developed a strong foundation in data management and customer support. I have consistently worked closely with management to address complex issues, providing effective solutions that enhance operational efficiency.

Currently, I serve as a Subject Matter Expert at Outsource Global Technology Limited, where I have significantly boosted customer satisfaction through efficient issue resolution and training new employees to achieve high quality and operational compliance. My previous role as a Customer Service Agent allowed me to respond to inquiries effectively, educate customers on products, and spearhead initiatives that improved satisfaction ratings by 25%. I am passionate about leveraging my skills in a dynamic environment that recognizes outstanding performance and offers opportunities for career growth.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert

Current

Outsource Global Technology Limited

Jun 2024 - Present (1 year)

Boosted customer satisfaction through efficient issue resolution and trained new employees, achieving 90% quality and operational compliance. Partnered with teams to resolve operational issues and implemented procedures while demonstrating leadership skills.

Customer Satisfaction Training Compliance Operations Leadership Team Collaboration Process Improvement Customer Support Problem Solving Communication

Customer Service Agent

Outsource Global Technology Limited

Feb 2022 - Jun 2024 (2 years 4 months)

Responded to inbound and outbound calls, resolving 95% of related inquiries. Educated customers on new products and promotions while ensuring all customer concerns were addressed promptly.

Customer Service Outbound Calling CRM Customer Education Communication Skills Customer Satisfaction Problem Solving Sales Support

NYSC - Corporate Affairs Commission

Corporate Affairs Commission

Feb 2024 - Jun 2024 (4 months)

Engaged in various administrative tasks and supported the operations of the Corporate Affairs Commission during the National Youth Service Corps program.

Administrative Support Operations Team Collaboration Communication Problem Solving Time Management Documentation Customer Service Compliance Reporting

Personal Assistant To CEO

J.A Digital Technology

Aug 2020 - Jan 2022 (1 year 5 months)

Organized and facilitated meetings, trained new staff, and served as the primary point of administrative contact. Ensured compliance with company policies and supervised employee work.

Administrative Support Staff Training Compliance Communication Problem Solving Time Management