Oluwatoyin Obe
@oluwatoyinobe
Dedicated customer service professional with a focus on client satisfaction.
What I'm looking for
I am a highly motivated customer service professional with over two years of experience in delivering exceptional service. My journey began at Nile University of Nigeria, where I honed my skills in customer engagement and problem resolution during my National Youth Service Corps (NYSC). This role laid the foundation for my commitment to ensuring customer satisfaction through effective communication and service excellence.
Currently, I am working at Konga in Ikeja, where I manage corporate client accounts and oversee order management. My responsibilities include resolving delayed orders, providing technical support, and facilitating client onboarding. I take pride in developing contingency plans to maintain customer trust and satisfaction, demonstrating my ability to thrive in fast-paced environments while ensuring that client needs are met with efficiency and care.
Experience
Work history, roles, and key accomplishments
Corporate Clients Management
Konga
Aug 2022 - Present (2 years 9 months)
Responsible for managing corporate client accounts, resolving order delays, and providing technical support. Ensured customer satisfaction through effective communication and problem-solving strategies.
Customer Service (NYSC)
Nile University of Nigeria
Jul 2021 - Jul 2022 (1 year)
Engaged with customers through various channels, resolving inquiries and providing information about services to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Adekunle Ajasin University
Bachelor of Arts (Hons), Philosophy
2015 - 2021
Studied various modules including Symbolic Logic, Social and Political Theory, Metaphysics, and History of Philosophy, which provided a strong foundation in critical thinking and analytical skills.
Idris Premier College
Senior Secondary Certificate (WASSCE), General Education
2009 - 2015
Completed the Senior Secondary Certificate with a focus on foundational education, preparing for higher education and future career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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