Kat Koala
@katkoala
Independent professional focused on B2B Sales & Marketing excellence.
What I'm looking for
I am an independent professional dedicated to exceeding expectations in B2B sales and marketing. With a proactive and organized approach, I thrive in remote startup environments, ensuring the highest standards of service for clients. My experience spans customer onboarding, satisfaction, retention, churn reduction, and cross-selling and upselling.
As a Customer Success Manager at Mediamint/Adroll, I onboard new customers and manage a portfolio of existing clients, helping them achieve their goals through data-driven strategies. My role involves analyzing customer data to enhance campaign performance and drive business impact, resulting in increased customer satisfaction and retention.
Previously, I served as a Sales Manager for a kitesurfing travel agency, where I consistently met sales targets and maintained strong client relationships. My entrepreneurial spirit led me to found a kitesurfing school, where I honed my leadership and marketing skills. I am committed to delivering exceptional results and building lasting relationships with clients.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Mediamint/Adroll
Sep 2022 - Present (2 years 10 months)
Onboarded new customers and provided high-quality customer experiences. Managed, grew, and renewed a portfolio of existing Adroll customers, offering guidance to help them meet their goals and KPIs.
Sales Manager
Kitesurfing Travel Agency
Jan 2019 - Present (6 years 6 months)
Achieved growth and hit sales targets by preparing and sending holiday offers, followed by phone calls to customers. Closed sales and maintained strong relationships with existing clients via email and phone.
Founder/Director
Gone Kiting Tarifa
Jan 2015 - Present (10 years 6 months)
Hired and led a team of instructors, overseeing all aspects of the kitesurfing school. Managed online marketing, including SEO and Google Ads, and handled budgeting and financial planning.
KYC Analyst
HSBC Private Banking
Jan 2011 - Present (14 years 6 months)
Liaised with US Compliance and Business Units, performing research via internal and external sources. Gathered and analyzed documentation in accordance with US Patriot Act and KYC requirements.
Senior Fund Administrator
Close Fund Services Ltd
Jan 2007 - Present (18 years 6 months)
Responsible for communications with relevant fund administration counterparties, including custodians, shareholders, and fund managers. Dealt with a wide range of funds, managed cash, and reconciled accounts.
Education
Degrees, certifications, and relevant coursework
The Polish Open University
Bachelor of Arts, Business Administration
Studied core business principles including Economy, Financial Analysis, Marketing Management, and HR Management. Gained a comprehensive understanding of business administration.
High School
High School Diploma, General Studies
Completed secondary education, focusing on a broad curriculum to prepare for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
gonekitingtarifa.comPortfolio
kitewyjazdy.plJob categories
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