Open to opportunities

Kasia Kupczynska

@kasiakupczynska

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Independent professional focused on B2B Sales & Marketing excellence.

Poland

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What I'm looking for

I seek a role that values proactive customer engagement and offers growth opportunities.

I am an independent professional dedicated to exceeding expectations in B2B sales and marketing. With a proactive and organized approach, I have honed my skills in customer onboarding, satisfaction, retention, and churn reduction. My experience in remote startup environments has equipped me with the ability to deliver exceptional service to clients, ensuring their goals are met and exceeded.

As a Customer Success Manager at Mediamint/Adroll, I manage a portfolio of US-based customers, guiding them to achieve their KPIs through data-driven strategies and regular interactions. My previous role as a Sales Manager in a kitesurfing travel agency allowed me to develop strong relationships with clients while achieving significant sales growth. Additionally, my experience as a Founder and Director of a kitesurfing school has provided me with leadership skills and a deep understanding of online marketing and customer engagement.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Mediamint/Adroll

Sep 2022 - Jan 2025 (2 years 4 months)

Responsible for onboarding new customers and managing a portfolio of existing Adroll customers. Focused on improving customer satisfaction, retention, and revenue through data analysis and strategic guidance.

Customer Onboarding Customer Satisfaction Cross Selling Upselling Data Analysis Account Management Relationship Building Negotiation

Sales Manager

Kitesurfing Travel Agency

May 2019 - Jun 2021 (2 years 1 month)

Achieved sales targets by preparing holiday offers, following up with customers, and maintaining relationships with existing clients. Responsible for researching and booking travel arrangements.

Sales Target Achievement Customer Relationship Management Communication Negotiation Market Research Email Marketing

Founder/Director

Kitesurfing School

Apr 2015 - Jul 2018 (3 years 3 months)

Led the team of instructors and managed online marketing efforts, including SEO and Google Ads. Responsible for budgeting and financial planning for the school.

Team Leadership Online Marketing SEO Google Ads Budgeting Financial Planning Social Media Marketing Customer Engagement Business Development

KYC Analyst

HSBC Private Banking

Jan 2011 - Feb 2011 (1 month)

Conducted research and analysis to ensure compliance with KYC requirements. Liaised with US Compliance and Business Units to resolve key issues.

KYC Research Regulatory Compliance Problem Solving Risk Management Data Analysis

Senior Fund Administrator

Close Fund Services Ltd

Jan 2007 - Jan 2011 (4 years)

Managed communications with fund administration counterparties and handled a variety of funds. Responsible for cash management, reconciliation, and training junior team members.

Communication Cash Management Reconciliations Financial Analysis Stakeholder Management

Education

Degrees, certifications, and relevant coursework

The Polish Open University

Bachelor of Arts, Business Administration

1999 - 2003

Studied various subjects including Economy, Financial Analysis, Marketing Management, and HR Management. Gained a comprehensive understanding of business administration principles.