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Alejandro Granell

@alejandrogranell

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Customer Success Manager at Microsoft who built Dynamics 365 dashboards to improve KPI visibility and account tracking.

Poland

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At Microsoft, I manage a portfolio of SaaS companies in the ISV Success Program, guiding customers through onboarding, adoption, and product launches.

I diagnose onboarding and integration blockers, coordinate with cross-functional teams, and work with founders and technical stakeholders to support customer goals. I also monitor usage, adoption trends, and business KPIs.

I built internal dashboards in Dynamics 365 to improve KPI visibility, portfolio tracking, and account management efficiency for the Customer Success team.

Before Microsoft, I supported B2B sales initiatives at HP as a Sales Specialist and managed client portfolios as an Account Manager. Earlier, I delivered personalized training and learning sessions through Colegio Miramar + Freelance.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Microsoft

Dec 2023 - Present (2 years 10 months)

Manages a portfolio of 90+ SaaS companies within Microsoft's ISV Success Program, guiding customers through onboarding, adoption, and product launches. Coordinates cross-functional teams to resolve technical and operational issues and monitors usage and KPIs to improve customer health.

Customer Success SaaS Management Customer Onboarding Adoption Cross Functional Collaboration Dynamics 365 KPI Tracking Data Analysis Executive Stakeholder Management

Teaching & Freelance Projects

Colegio Miramar + Freelance

Jan 2017 - Dec 2023 (6 years 11 months)

Delivered personalized training and learning sessions for students, professionals, and adult learners in one-to-one and group settings. Developed strong communication, facilitation, and content creation skills.

Training Facilitation Content Creation Communication Skills Simplifying Complex Topics

Sales Specialist

May 2023 - Dec 2023 (7 months)

Supported B2B sales initiatives across Spain and Portugal, delivering enablement sessions and creating customer-facing materials for internal teams and partners. Collaborated with certified partners on complex deals, contributing to solution positioning and pricing strategy.

B2B Sales Sales Enablement Training Solution Positioning Pricing Strategy Deal Progression Partner Collaboration

Account Manager

Jun 2022 - May 2023 (11 months)

Managed a portfolio of SMB, SMC, and Enterprise clients across Spain and Portugal, conducting discovery and pre-sales consultations. Managed the full sales cycle from qualification to close, collaborating with partner managers and distribution channels.

Account Management Consultative Sales Discovery Pre Sales Sales Cycle Management Pipeline Growth Partnership Management