Anna Kozień

Worked with leadership on growth priorities, new markets and offer development across AI and travel. Simplified sales and CRM processes and built forecasting and commercial reporting.

Ran an independent training and consulting business, working both directly with clients and through language schools and training providers. Designed and delivered English and business communication programmes for organisations including the Polish Parliament, Ministry of Regional Development, GDDKiA, Polish Academy of Sciences, Bank Guarantee Fund, Warsaw Higher School of Humanities, PKO BP, IKEA

Led commercial teams and strategic client relationships across international markets. Redesigned roles, processes and handoffs across New Business, Account Management, Customer Success and Delivery.

Led Sales, Account Management and Marketing across international markets. Managed 15 Managers and held indirect responsibility for around 100 people across client-facing and software delivery teams.

Built the new business function from the ground up, including team structure, roles, processes and performance management. Developed acquisition channels across inbound, outbound, partnerships and sales platforms.

Managed long-term international B2B relationships across the full customer lifecycle. Grew existing accounts while managing negotiations, escalations and commercial issues.

Managed international SaaS and e-commerce projects across the US, Europe and APAC. Coordinated clients, engineering teams and QA across distributed delivery environments.

Managed international technology accounts and software development teams. Grew client relationships while coordinating delivery, commercial discussions and issue resolution.

Managed international software projects and development teams in Agile / Scrum environments. Coordinated requirements, priorities, delivery and day-to-day client communication.

Pursuing studies in Psychology at Civitas University, ongoing since 2026.

Completed a Postgraduate Diploma in Voice and Speech at SWPS University.

Completed a Postgraduate Diploma in IT Project Management at Warsaw University of Technology.

Completed undergraduate studies in Philosophy at the University of Warsaw.

Earned a Master's Degree in Applied Linguistics with specializations in English, German, and French.