Rafael Andrade
@rafaelandrade2
Customer support specialist with strong communication and content-review expertise.
PortugalWhat I'm looking for
I am a customer support specialist with extensive experience in email, chat and phone-based support, having worked across remote and on-site environments in Portugal.
At Accenture I reviewed client-provided content, verified sources, and ensured alignment with company standards; at GoPuff I handled customer and driver support through ticketing systems, email and phone.
My background includes frontline call-center roles, cashier and client support technician positions where I coordinated appointments, handled billing inquiries, and maintained up-to-date procedural knowledge to deliver consistent service.
I bring strong communication, organizational and teamwork skills, proficiency with Microsoft Office and common collaboration tools, and a motivated, service-oriented approach to every role.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
GoPuff
Oct 2025 - Present (4 months)
Provide customer support via email and chat ticketing system and support GoPuff drivers via email and phone to resolve operational and service issues promptly.
ACReviewed client-provided content, verified sources to confirm accuracy, and ensured materials complied with company standards and quality guidelines.
Call Center Support Agent
RH+
Aug 2021 - Dec 2021 (4 months)
Handled first-line customer service, addressing general inquiries and billing matters to ensure timely resolution and customer satisfaction.
TEProvided first-line customer support for general inquiries and billing issues, maintaining service quality and meeting performance targets.
Client Support Technician
Hospital Beatriz Ângelo
Jan 2018 - Jan 2019 (1 year)
Served as first point of contact for patients and clients, managed inquiries, billing questions, appointment scheduling, and ensured compliant, high-quality administrative support.
COCashier
Continente
Apr 2015 - Oct 2016 (1 year 6 months)
Operated point-of-sale transactions and provided customer service on the shop floor to ensure efficient checkout and positive customer experience.
Children's Camp Counselor
Junta de Freguesia de Santo António dos Cavaleiros
Jul 2011 - Jul 2011 (0 months)
Supervised and engaged children during a summer beach camp, organizing activities and ensuring safety and positive participant experience.
PDCashier
Pingo Doce
Oct 2009 - Jul 2010 (9 months)
Handled customer transactions and provided frontline service in a retail environment, maintaining accuracy and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Escola Secundária José Cardoso Pires
12º Ano, Ciências e Tecnologias
Completed 12º Ano, Curso Ciências e Tecnologias at Escola Secundária José Cardoso Pires.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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