Amanda Karoline Ribeiro

Contacted prospective clients by phone and email to build a business opportunities database. Supported the team in prospecting and qualifying contacts for future business development efforts.

Handled an average of 150 live chats per day for an international cryptocurrency client, consistently meeting response-time targets. Analyzed workflows, developed an optimized support script adopted client-wide, and trained 20 agents on new procedures.

Managed guest support and reservations across a portfolio of 50 properties, resolving inquiries via chat, phone, email, and in person. Coordinated multi-platform operations across Booking.com, Airbnb, and internal systems, optimizing reservation workflows.

Supported stakeholder acquisition and management during Uber's market expansion phase, working directly with clients and partners. Provided operational support and event assistance in a fast-moving, high-visibility environment.

Delivered English-language instruction and developed personalized learning materials, applying design skills to improve engagement. Built strong communication, empathy, and group-management skills through daily work with students of varying levels.

Supported information operations and provided real-time assistance to journalists and technical teams during a high-profile international event. Resolved operational issues on the fly in a demanding, fast-paced environment.

Completed the Coupa Core Implementation Specialist certification in 2026.

Completed the Procure-to-Invoice (P2I) System Administrator certification in 2026.

Completed a Low Code Programming course in 2026.

Earned a TEFL certification in Teaching English as a Foreign Language in 2014.

Studied Graphic Design at Universidade Potiguar from 2009 to 2013.