SAStephany Campos Alves
@stephanycamposalves
Proactive customer solution expert with a strong marketing background.
PortugalWhat I'm looking for
With a diverse background in customer service and marketing, I have honed my skills in various roles across different countries. Currently, I serve as a Customer Solution Expert at Pipedrive, where I manage customer relationships and resolve complex queries. My proactive approach and attention to detail have earned me recognition in my field, including the LQA Star Employee Certification.
Previously, I worked in the hospitality sector at Six Senses Laamu in the Maldives, where I ensured exceptional guest experiences and was recognized as one of the top hosts on Tripadvisor. My experience also extends to digital marketing, having worked with renowned brands like Danone and Uber Eats, where I specialized in account management and customer support. I thrive in multicultural environments and am passionate about delivering high-quality service.
Experience
Work history, roles, and key accomplishments
Customer Solution Expert
Pipedrive
Sep 2023 - Present (1 year 10 months)
Act as the primary contact for customers through live chat and email, addressing inquiries and resolving technical issues related to CRM software. Collaborate with tech departments for complex queries and provide support for digital marketing campaigns.
Guest Experience Maker
Six Senses Laamu
Nov 2021 - Mar 2023 (1 year 4 months)
Ensure high-quality guest service by managing guest experiences and coordinating with various departments to meet guests' needs. Conduct check-ins/check-outs and provide detailed explanations of resort facilities.
COE Specialist
Uber Eats
Jan 2019 - Jun 2021 (2 years 5 months)
Managed operations for restaurant partners, including menu creation and onboarding. Provided support to sales teams and handled customer inquiries through various channels.
Marketing Analyst
Credsystem
Sep 2015 - Nov 2015 (2 months)
Developed and managed retail credit card marketing campaigns, including social media profile management and performance analysis.
Account Executive
Havas Digital Brasil
Jul 2014 - Jan 2015 (6 months)
Served as the point of contact between the agency and the client, managing budgets, preparing briefings, and overseeing project approvals.
Digital Marketing Intern
Danone Brasil
Sep 2013 - Jul 2014 (10 months)
Assisted brand teams in digital marketing strategies for various dairy products, focusing on social media and digital advertising.
Account Intern
Salles Chemistri (Publicis Groupe)
Sep 2012 - Mar 2013 (6 months)
Supported account management for General Motors, facilitating communication between the agency and client, and preparing project briefings.
Education
Degrees, certifications, and relevant coursework
ISEG: Instituto Superior de Economia e Gestão da Universidade de Lisboa
Master, Marketing Management
2017 -
Master in Marketing Management focused on advanced marketing strategies and management practices.
ILISEG: Instituto Superior de Economia e Gestão da Universidade de Lisboa
Post Graduation, Marketing Management
2016 - 2017
Post Graduation in Marketing Management aimed at enhancing marketing skills and knowledge.
EMESPM: Escola Superior de Propaganda e Marketing
Bachelor Degree, Social Communication - Advertising and Marketing
2009 - 2014
Bachelor Degree in Social Communication with a focus on Advertising and Marketing, covering various aspects of communication strategies.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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