Open to opportunities

Victoria Pereira

@victoriapereira

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Customer Support Specialist delivering resolution in high-volume international environments.

Portugal

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What I'm looking for

I’m looking for a customer support role in an international, high-volume setting where I can resolve complex cases, handle escalations, collaborate cross-functionally, and keep improving KPI performance and customer satisfaction.

I’m a Customer Support Specialist with experience providing support via phone and email in high-volume international environments. I focus on handling complex customer issues and driving resolution with strong attention to accuracy.

I’ve worked across multi-channel customer support, including issue resolution and escalation handling, where I documented cases and follow-ups in CRM systems. In KPI-driven roles, I managed response time, quality, and customer satisfaction—while remaining calm and effective under pressure.

My background also includes customer-facing hospitality work, from managed orders and coordination with kitchen/operations teams to reservations and check-in/check-out. I’m highly organized, adaptable, trilingual, and I enjoy collaborating with internal teams to resolve cross-functional issues.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

INNSIDE by Meliá

Jul 2025 - Present (11 months)

Provided high-volume customer service in a fast-paced hospitality environment, managing orders and coordinating with kitchen and operations teams. Resolved customer issues and handled special requests while maintaining service quality under pressure.

Customer Support Order Management Hospitality Operations Team Coordination Customer Satisfaction Multitasking

Customer Support Specialist (English)

Manpower

Feb 2024 - Nov 2024 (9 months)

Handled phone and email customer support for an international environment, resolving technical and account-related issues. Managed escalations, documented cases and follow-ups in CRM systems, and met KPIs for response time, quality, and customer satisfaction.

Customer Support Phone Support Email Support CRM Systems Customer Escalation KPI Tracking Problem Solving Multitasking

Receptionist

LemonSuites

Jan 2022 - Nov 2023 (1 year 10 months)

Managed guest reservations and check-in/check-out processes while providing multi-channel support in-person, by phone, and via email. Coordinated with housekeeping and maintenance teams to handle guest requests, complaints, and operational support tasks.

Reception & Check In Out Customer Support Reservation Management Coordination With Housekeeping Operational Support Complaint Resolution