Open to opportunities

Miguel Santos

@miguelsantos

Message

Detail-oriented customer support representative with 4+ years of experience.

Portugal

Message

What I'm looking for

I am looking for a role in a collaborative environment where I can leverage my customer support skills and contribute to team success.

I am a detail-oriented and proactive professional with over 4 years of experience in Customer Support and Community Management. My journey has been marked by a proven track record of resolving complex customer issues and improving organizational workflows using tools like Google Workspace, Microsoft Office, and Shopify.

In my role as a Customer Support Representative, I have effectively managed online communities, ensuring a high level of engagement and satisfaction. My expertise in problem-solving and process optimization has allowed me to contribute positively to team dynamics, and I am excited to bring my skills to a collaborative and forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Self-employed

Jun 2020 - Dec 2024 (4 years 6 months)

Resolved customer issues with software, payments, and products, improving response times and customer satisfaction. Organized workflows using Google Workspace, Microsoft Office and Shopify, reducing errors and speeding up processes.

Google Workspace Microsoft Office Shopify Discord Customer Support Problem Solving Communication Workflow Optimization

Education

Degrees, certifications, and relevant coursework

José Estêvão Secondary School

High School Diploma, Science and Technology

Completed a comprehensive curriculum focused on scientific and technological principles. Developed foundational knowledge in various subjects relevant to the field.