Looking for a job

patricia mogne

@patriciamogne

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Customer support specialist with a track record of delivering exceptional customer service.

Portugal

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What I'm looking for

Currently looking for a company that allows me to bring my skills and encourages me to develop them further.

Stability and good company environment

I'm an avid adventurer who embraces each day with open arms.

With nearly 5 years of customer service experience under my belt, I wholeheartedly believe that my skills and unwavering dedication will be a valuable asset to Domestic Assistance.

I've got the travel bug, having explored 29 countries so far. And I'm determined to add one more to the list before I hit the big 3-1, just so I can proudly declare "30 countries in 30 years."

My previous roles have given me a deep understanding of what customers truly need and expect. I'm well-versed in handling a wide array of inquiries, addressing complaints, and turning feedback into prompt and satisfying resolutions.

Experience

Work history, roles, and key accomplishments

Product Support Specialist

Fountain

Nov 2022 - Jul 2023 (8 months)

I joined Fountain as a product support specialist and my role was to Identify and respond to customer needs and expectations in a respectful manner through online chat, email, and telephone interactions.

Manage various tickets of chats and emails.
Escalations to engineering and sales teams.

Customer Support Specialist

Pipedrive

Feb 2019 - Nov 2022 (3 years 9 months)

My role was mainly, to resolve customer inquiries, complaints, and problems effectively and efficiently.
Maintaining an in-depth knowledge of products/services in order to offer accurate information and solutions. Collect product feedback and escalate to the product team.