Kathleen Freedman

Provided documentation and video support for DevOps and Software Development teams, created content for LLMs, tested AI Assist accuracy, and produced user guides and training. Acted as backup scrum master and migrated content between Confluence spaces.

Managed the Service Design team, developing templates, processes, and content for customer-facing documentation. Created and edited video content, user guides, service terms, FAQs, and legal documentation, and established best practices for internal and external communications.

Managed all Product Engineering technical writers and contractors, ensuring coverage for all active products. Created and refined templates, developed standard processes for documentation signoffs, and produced internal and customer-facing videos.

Supported the Managed Cloud — AWS service, creating and developing all process documentation for the MVP release. Developed a style guide for Word and Confluence documentation and created templates and an acronym list.

Managed publishing-related changes to internal tools and templates, led training and communications for over 900 analysts, and project managed the Forecast Innovation Program and Gartner Interactive Content Creator. Coordinated user acceptance testing and documentation for various tools.

Managed production and processes for Research editing, wrote documentation, delivered training, and acted as first-line troubleshooting contact. Managed global conference editing process and used Six Sigma to improve efficiency.

Managed editing and publishing operations, likely overseeing teams and processes for content production.

Worked in the IT Group, likely analyzing systems and supporting technology initiatives.

Supervised editing services, overseeing editing operations and staff.

Bachelor of Arts in English from the University of Connecticut, with extensive studies in mathematics, physics, chemistry, and journalism.