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Kristin Davis

@kristindavis

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Experienced Technical Writer and Knowledge Manager with a passion for clarity.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous learning, where I can leverage my skills to enhance documentation processes and contribute to team success.

With over 15 years of experience in technical writing and knowledge management, I have developed a unique blend of skills that allow me to create user-focused content and optimize documentation processes. My background in instructional design and project management has equipped me to lead cross-functional teams effectively, ensuring that complex concepts are communicated clearly and align with organizational goals.

As a Technical Writing Manager at BillingPlatform, I have successfully led a team of writers, fostering a culture of excellence through regular coaching and collaborative review processes. My commitment to quality is evident in my ability to design comprehensive content strategies and implement Agile methodologies that enhance team productivity and streamline workflows. I am passionate about continuous improvement and dedicated to delivering high-quality results while cultivating professional growth within my teams.

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Experience

Work history, roles, and key accomplishments

Current

Technical Writing Manager

Current

BillingPlatform

Jan 2024 - Present (1 year 10 months)

Led and managed a team of technical writers, designing documentation layouts and strategic content plans to ensure user-friendly and standardized content. Responsible for quality control of user guides, API documentation, and training resources, while collaborating with product teams and managing project timelines. Implemented an Agile sprint process and optimized JIRA and Confluence for workflow

Technical Communication Content Strategy Agile Methodology Jira Confluence API Documentation Quality Control Project Management Leadership

Current

Project and Knowledge Base Manager

Current

DEFENSEWERX

Jan 2024 - Present (1 year 10 months)

Collaborated closely with the Department of Energy to design and implement project plans, conducting in-depth market research to identify funding opportunities. Developed user-friendly applications on Submittable and organized informational webinars for potential project participants. Managed project metrics, generated reports, and identified opportunities to improve project workflows and internal

Project Management Knowledge Management

Technical Writer III

Aptos

Jan 2019 - Jan 2024 (5 years)

Collaborated with engineering, product, and QA teams to document features, APIs, and technical specifications, maintaining high documentation standards through efficient workflows. Managed source control and versioning for documentation projects using GIT and Bitbucket. Assisted in onboarding new team members and contributed to process improvement initiatives during remote work transitions.

Technical Writing API Documentation Quality Assurance

Senior Support Analyst

Aptos

Jan 2013 - Jan 2019 (6 years)

Built and managed an internal knowledge base in Confluence, developing detailed documentation tailored to specific client needs for complex technical issues. Provided expert Level 2 support for escalated issues, collaborating with engineering teams and utilizing SQL, C#, VB, HTML, CSS, and JS for troubleshooting. Conducted technical interviews, facilitated onboarding, and analyzed recurring suppor

Technical Support Confluence SQL