Debbi Bock
@debbibock
I lead user-centered technical documentation programs, translating complex IT policies into clear, compliant self-service experiences.
United StatesWhat I'm looking for
I’m a user-centered technical writer and program leader with 30 years of experience creating clear, intuitive documentation that enables non-technical users to understand and successfully use complex IT systems, policies, and processes. I specialize in translating governance, compliance, and security-related procedures into accurate SOPs and informational documents.
At Oracle, I’ve led documentation governance, knowledge management, SharePoint development, and employee experience programs for SaaS Engineering and the Oracle Applications Labs (OAL). I design and launch enterprise self-service content—how-to guides, troubleshooting, and navigation experiences—that improve findability, adoption, and compliance.
I also standardize and migrate large content ecosystems (2,500+ legacy documents and 82 Confluence spaces/pages), build teams of direct reports, and partner closely with engineering, IT, and Compliance SMEs to ensure clarity and usability at scale.
Experience
Work history, roles, and key accomplishments
Led documentation governance and knowledge management for SaaS Engineering and Oracle Applications Labs, creating user-centered self-service how-to guides, SOPs, and troubleshooting content that improved accuracy, clarity, and compliance. Standardized and migrated 2,500+ legacy documents and 82 Confluence spaces, and built a team of 7 direct reports to deliver enterprise SharePoint employee experi
Managed a team of 5 to own the full lifecycle of IT service documentation, including training authors, reviewing and approving content, and ensuring documentation remained current and user-friendly. Served as Global Process Owner for global IT self-service documentation, and restructured Confluence pages to close content gaps and improve end-user navigation.
Developed and maintained division-wide writing guidelines and templates for PeopleSoft help desk documentation to standardize clear, user-focused content. Created self-help documentation, training materials, and rollout communications that increased employee adoption and reduced support needs.
Education
Degrees, certifications, and relevant coursework
University of California, Santa Barbara
Bachelor of Arts, Sociology
Earned a Bachelor of Arts degree in Sociology from the University of California, Santa Barbara.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Debbi?
You can contact Debbi and 90k+ other talented remote workers on Himalayas.
Message DebbiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
