Kathrina Canlas-Trinidad

-Coordinate onboarding for coaches and gamers.
-Serve as main contact, guiding new coaches.
-Collaborate with managers for training and orientation.
-Conduct feedback meetings.
-Enhance onboarding processes.
-Provide administrative support, manage calendars, and handle communications.
-Support other administrative tasks.

-Provide technical support for Apple products.
-Diagnose and troubleshoot issues.
-Guide customers through solutions.
-Assist with setup and configuration.
-Educate on product features.
-Collaborate for issue resolution.
-Document interactions accurately.
-Stay updated on Apple updates.
-Participate in ongoing training.
-Contribute to process improvement.

-Respond promptly to customer inquiries via chat, providing accurate assistance.
-Assist with orders, website navigation, and issue resolution.
-Address customer concerns professionally and empathetically.
-Collaborate cross-departmentally to resolve complex issues.
-Follow procedures for refunds and order transactions.
-Maintain detailed records of customer interactions.

-Manage email, calendar, and appointments.
-Conduct research and prepare reports.
-Create and edit documents and spreadsheets.
-Handle data entry and maintain records.
-Assist with project management and tracking.
-Coordinate travel arrangements.
-Provide virtual customer support.
-Assist with social media management.
-Perform basic bookkeeping.
-Collaborate to streamline operations.

-Receive and process customer orders promptly.
-Provide product info, pricing, and delivery details.
-Upsell and address customer concerns professionally.
-Collaborate for timely order fulfillment.
-Maintain accurate records and follow up with customers.
-Identify process improvements for enhanced satisfaction.

-Respond promptly and courteously to customer inquiries via phone.
-Assess and address customer needs, providing personalized solutions.
-Efficiently resolve complaints and maintain accurate records.
-Stay updated on product knowledge for accurate guidance.
-Manage billing inquiries and account tasks.
-Identify opportunities to improve customer experience and suggest policy enhancements.

-Meet customers, offer trend items, and recommend products.
-Provide polite and professional service to all customers.
-Analyze inventory turnover for product insights.
-Ensure store opens promptly during working hours.
-Maintain attractive store displays for optimal presentation.
-Keep store clean and organized consistently.