At Movate Philippines, I handled technical, order, and account concerns across phone, chat, and email. I maintained 100% QA scorecard performance and recorded 100% CSAT during measured periods.
As I took on Subject Matter Expert responsibilities, I became an escalation resource for agents handling difficult cases. I also created internal reference materials, supported training initiatives, and identified operational gaps for leadership review.
At SXB Media, I managed inbound chats and DMs, updated CRM records, and supported conversion and retention opportunities. For a relative's business, I managed Airbnb guest communication and booking follow-ups, organizing reservation details in Google Sheets and Notion.
