With over 10 years of dedicated customer service experience, I excel in effective communication—both verbal and written—professionalism, and innovative problem-solving to deliver top-notch service. I firmly believe in the pivotal role customer satisfaction plays in a company's growth.
DGLooking for a job
Donahbell Gutierrez
@donahbellgutierrez
I am a Virtual Assistant - Admin Support/Logistics/Customer Support/ Social Media Management
PhilippinesExperience
Work history, roles, and key accomplishments
SLCurrent
Fulfilling orders through various platforms, processing returns, and refunds, and tracking orders for seamless customer experiences through Shopify and CRM.
CLManaging hotel bookings, and functions, and addressing diverse customer queries. Collaborating with influencers for impactful campaigns, overseeing social media accounts, and handling bookings using Shopify. Graphic design using Canva for website ads and Google Business.
MLA representative for an eCommerce company specializing in children's products.
WLBilling Analyst
Wipro Ltd
Feb 2010 - Jun 2014 (4 years 4 months)
Billing Analysis for British Telecom. Engaged with customers to discuss invoices and customized plans tailored to their business needs, handling telephone, broadband services, and business mobile accounts. Proficient in tools such as Agent Desktop, Radar, CSS (MS-DOS), and DISE for mobile accounts.
CCSenior Customer Service Specialist
Oct 2007 - Oct 2009 (2 years)
Focused on Pre-Sales and Licensing for Microsoft Corporation. Provided customers with comprehensive software/product information, covering features, benefits, product availability, and licensing for Microsoft products. Utilized tools like Agent Desktop and the Microsoft website to ensure accurate and timely information delivery.
Education
Degrees, certifications, and relevant coursework
Donahbell hasn't added their education
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Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
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Job categories
Skills
Customer ServiceCanvaOrder Processing3PLZendeskShopifyMicrosoft TeamsTrelloGoogle DocsCustomer SupportCRMCold CallingEcommerceTelecommunicationsCustomer EmpathyCall Center SupportSkypeAccount Billing Customer ServiceCall Center OperationsPre SalesTelecomBackendLogisticsRetailOnline ReturnsFulfillmentEmail SupportEventsTicketingSlackWhatsAppSocial Media Management
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