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Donahbell Gutierrez

@donahbellgutierrez

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I am a Virtual Assistant - Admin Support/Logistics/Customer Support/ Social Media Management

Philippines

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With over 10 years of dedicated customer service experience, I excel in effective communication—both verbal and written—professionalism, and innovative problem-solving to deliver top-notch service. I firmly believe in the pivotal role customer satisfaction plays in a company's growth.

Experience

Current

Logistics and Returns

Current

Streamlined Efficiency LLC

Oct 2014 - Present (9 years 7 months)

Fulfilling orders through various platforms, processing returns, and refunds, and tracking orders for seamless customer experiences through Shopify and CRM.

Shopify Zendesk Skype Logistics Retail Online Returns Customer Support 3PL Fulfillment Order Processing

Email Customer Support

Maisonette LLC

Dec 2020 - Jan 2021 (1 month)

A representative for an eCommerce company specializing in children's products.

Customer Support Customer Service Customer Empathy Order Processing Email Support Online Returns

Administration Assistant

Comedy Lounge

Mar 2021 - Dec 2023 (2 years 9 months)

Managing hotel bookings, and functions, and addressing diverse customer queries. Collaborating with influencers for impactful campaigns, overseeing social media accounts, and handling bookings using Shopify. Graphic design using Canva for website ads and Google Business.

Canva Email Support Events Ticketing Shopify Trello Microsoft Teams Slack WhatsApp Social Media Management

Senior Customer Service Specialist

Convergys Inc for Microsoft Corporation.

Oct 2007 - Oct 2009 (2 years)

Focused on Pre-Sales and Licensing for Microsoft Corporation. Provided customers with comprehensive software/product information, covering features, benefits, product availability, and licensing for Microsoft products. Utilized tools like Agent Desktop and the Microsoft website to ensure accurate and timely information delivery.

Customer Support Customer Service Customer Empathy Call Center Support

Billing Analyst

Wipro Ltd

Feb 2010 - Jun 2014 (4 years 4 months)

Billing Analysis for British Telecom. Engaged with customers to discuss invoices and customized plans tailored to their business needs, handling telephone, broadband services, and business mobile accounts. Proficient in tools such as Agent Desktop, Radar, CSS (MS-DOS), and DISE for mobile accounts.