Charlene Natasha Mendoza

Managed social media accounts for brands and blogs, as well as email management. Assisted in arranging group travel for conferences, conventions, and expos.

Streamlined hiring processes and interviews for efficiency and clarity. Designed strategies to attract top talent through job postings, fairs, and recruitment platforms.

Identified the needs of each client and developed billing and prepared technical support experience to provide proficiency. Ensured that the process was centered around the abilities of each customer.

Conducted follow-up chats with customers and recorded all relevant chat call details in line with established procedures. Managed inbound billing concerns and pitched sales per interaction, ensuring a one chat, one sale target.

Proactively reached out to customers, addressed concerns, and ensured satisfaction. Managed billing issues and pitched relevant products to drive sales in every call.

Followed up customer calls where necessary and documented all call information according to standard operating procedures. Processed orders, forms, and applications while providing customers with product and service information.

Studied Humanities & Social Sciences, gaining knowledge in office works and procedures. Focused on Bookkeeping, Call Center Management, administrative, and Front Office Management.

Responsible for skills related to communication in various contexts, including media, business, public relations, and interpersonal interactions. Developed lifelong learning and adaptability in an ever-evolving communication landscape.