Reneza Joy Agbuya

I am an adaptable and motivated Virtual Assistant with hands-on experience in administrative support, social media management, customer support, and data entry. I have worked in customer-facing roles and moderation, developing strong communication and organizational skills.

At Wipro I performed content moderation, handled email and chat support, and executed moderation tasks including editing and suspending accounts. I collaborated with teams to maintain community standards and supported customers across multiple channels.

As an Ecommerce Customer Support Specialist for Shopify, I assisted 45+ daily customers via chat, email, and phone, processed returns and refunds, and managed account and shipping updates using tools like Shopify, Gorgias, and Zendesk.

I bring proficiency in Google Workspace, Microsoft Office, Canva, and strong problem-solving, time management, and attention-to-detail strengths. I am eager to provide reliable support that helps clients meet business goals.